Process Developer- Retail Banking

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Process Developer - Retail Banking In this role you have to process execution and documentation Process execution would entail working on tasks which are mostly well-defined and routine Your work area would also require doing data transactions and interaction via calls As part of operations team your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other You should be Detail oriented and have shown delivery of high quality output with strong focus on fulfilling customer needs and requirements Able to balance change with ability to adjust to changes in systems process readily and are Resilient i e balance pressure from a variety of factors and situations Responsibilities Executing pre-defined tasks with minimum supervision Execute transactions and complete the assigned routine tasks within specified time frames and meeting the agreed accuracy levels Adherence to defined performance level parameters efficiency quality etc Sharing standard methodologies and process ideas Identifies problem through audits or customer feedback Qualifications we seek in you Minimum Qualifications Skills B Com Or any other equivalent Graduate degree Prior experience in Dispute Chargeback Fraud Preferred Qualifications Skills Prior experience in Retail Banking Mortgage or Finance industry Prior exp Preferably in voice Proficient in written and verbal English interpersonal skills Good knowledge of MS Office Ability to type between 40-60 words per minute with more than 90 accuracy Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training