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Product Manager – Customer Solutions
1 month ago
Job Description
About the Role
We are looking for a dynamic and detail-oriented Product Manager Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other cross-functional teams to ensure the consistent delivery of high-impact product improvements and professional services projects, aligned with customer SLAs.
Key Responsibilities
Rapid Requests
- Own and manage the product backlog of small high impact feature improvement ideas submitted through the Idea Management platform.
- Translate small high-impact ideas into product requirements and work with the development team to plan and deliver continuous product enhancements.
Professional Services
- Manage professional services projects such as new product deployments and data management implementations.
- Coordinate with cross-functional teams including product experts, analytics, UX, engineering, and enablement to deliver tailored solutions.
Best Practices & Strategic Execution
- Conduct customer interviews and deep-dive analysis to understand needs and pain points.
- Apply project management best practices to ensure high-quality, timely delivery of customer commitments.
- Track and report on post-release performance to assess customer adoption and success of delivered features or services.
Required Experience
- 5+ years of overall industry experience, including at least 3 years in a Product Owner/Business Analyst role within an IT/Software product company.
- Proven success in managing multiple concurrent projects or product tracks.
- Hands-on experience working across the full product lifecycle in collaboration with technical and business teams.
- Experience in interacting directly with customers and senior leadership stakeholders.
Skills & Competencies
- Strong analytical thinking, problem-solving, and structured decision-making.
- Deep understanding of Agile methodologies, Product Thinking, SDLC, and modern project management practices.
- Excellent communication, presentation, and stakeholder management skills.
- Demonstrated ability to prioritize effectively, negotiate trade-offs, and drive outcomes.
- Proficient in planning, execution, and reporting on product and project delivery metrics.
What Success Looks Like
- Increased velocity of idea-to-launch cycle for customer-facing improvements.
- Seamless execution of professional services projects with high customer satisfaction.
- A well-maintained backlog and clear prioritization across all streams.
