Gsa - F&b

3 weeks ago

Bengaluru, Karnataka, India GRAND MERCURE Full time

Company DescriptionGrand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial residential bubbles 212 Modern Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests Features an all-day dining restaurant cafe alfresco a fitness centre spa swimming pool an entertainment zone library lounge art gallery and business centre Ensure to provide proficient and professional Food Beverage service to the guests by meeting and also exceeding their expectations Welcome the guests by greeting them as per the standards Any matter which may affect the interests of Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction Ensure to attend to guest complaints requests or inquiries regarding the food and services Establish and maintain seamless co-ordination co-operation with all departments of Grand Mercure Bengaluru at Gopalan Mall to ensure maximum cooperation productivity morale and guest service Identify optimal cost effective use of the resources and educate the team on the same Responsible for set up of all operating equipments and ensure to inspect linen and condiments before the service Ensure to be familiar with all dishes on the menu Ensure clearance of all soiled chinaware glassware silverware from the guest table and re-set the table for the next arrival In the absence of the Food Beverage Team Leader ensure to take guest orders advice guests on specials menu options Ensure to be familiar with the property lay out fire exits and elevator locations Report any equipment malfunction emergency situations or suspicious persons to the Food Beverage Team Leader Ensure that breakage pilferage and spoilage are kept to a bare minimum QualificationsDiploma Degree in Hotel Hotel Management or any other equivalent qualificationAdditional InformationMinimum of 0 - 01 years of Experience Fresher

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