Associate, Technical Application Support

About the Role Grade Level for internal use 07 The Team Responsible team 24 7 for all aspects of the in-office product technical support for all the enterprise products In-office support involves monitoring and responding to email and phone queries to resolve issues with feeds file format API first-level data research and ad hoc project support The Impact This is the first line of defense for all enterprise products It involves product monitoring validations sending out notifications to clients taking on client queries and escalating them as per the procedures This is the team that should give a better client experience by proactively identifying issues with the product What s in it for you Gets a great opportunity to talk to global clients and understand their issues Liaise with different product teams development teams and Platform managers to fix client issues Exposure to all the enterprise products Responsibilities Responsible for monitoring of enterprise products and escalate to different stakeholders as per the escalation procedures Handling client queries - including interacting with them understanding their issues providing necessary follow-up s with them and setting expectations appropriately Proactively monitor and notify clients for any delays product enhancements or outages or any performance issues on the platform Developing a deep understanding of all of the products we are responsible for taking appropriate actions for a good client experience the objective being we need to identify before the client reaches out to us Researching and analyzing issues determining corrective actions and coordinating and communicating with involved parties What we re looking for Basic Qualifications Bachelor sPG degree in Computer ScienceCommerceManagement with 0-1 years of experience Excellent communication and analytical skills Ability to communicate with clients via Phone Email Positive attitude with qualities of a team player Problem-solving and thinking out of the box Ability to adapt and be flexible to changing requirements and procedures Ability to take ownership and execute tasks independently Willing to work in rotational shifts Any 5 days of the week Preferred Qualifications Proven experience in troubleshooting application and client support Having knowledge of SQL and Python is an added advantage Understanding of financial services and debt markets and related Terminology is preferred About S P Global Market Intelligence At S P Global Market Intelligence a division of S P Global we understand the importance of accurate deep and insightful information Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence and make decisions with conviction For more information visit What s In It For You Our Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery Partnership At S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Global Hiring and Opportunity at S P Global At S P Global we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills experience and contributions Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets Recruitment Fraud Alert If you receive an email from a spglobalind com domain or any other regionally based domains it is a scam and should be reported to S P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment delivery of equipment Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity Equal Opportunity Employer S P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision - 20 - Professional EEO-2 Job Categories-United States of America OPRTON203 - Entry Professional EEO Job Group Job ID 318864 Posted On 2025-08-16 Location Gurgaon Haryana India