DGM-Business Transformation

2 days ago

Hyderabad India Cognizant Full time

Job Description Designation DGM Process Excellence Black Belt / Master Black belt Business Unit Digital Operations Reports to Associate Director Job Description - Identifies processes for Automation, Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases - Lead Six Sigma, LEAN and VSM programs for the business unit to deliver efficiencies , quality & business outcomes - Lead Automation program plan to deliver requirements fitting in to the overall program plan and drive UAT and go-live in an identified account - Drive realization of target FTE benefit, Business impacts - Drive assessment to build a validated line of sight for automation in conjunction with operations and customers - Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior, Customer journey - Data aggregation and data mining techniques which help provide insights into past data in the form of dashboards, reports, etc. - Oversee project execution on multiple projects and take action in case of slippages - People management supervise project team - Manage client expectations on overall project delivery - Review key deliverables before they are presented to the client - Both formal and informal coaching of team(s) both client and internal - Lead proposal creation including effort estimates for project work - Lead pre-sales and post-sales support - Lead development of domain collaterals US / UK geography experience is an edge Profile of Desired Candidate - Must have project managed 7 high impact Six Sigma / Automation/Analytics end to end - RPA automation life cycle management experience - Knowledge / Usage of AI , GEN AI and Agentic AI solutions or Point of Views - Master Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology or MBA from IIM A,B,C,L desired - Must have experience in BFS domain & reputed KPO is preferred. ( Specifically exposure to Capital Markets / Wealth Management / Investment Banking ) - Must have 12 years of work experience with minimum 10 years of relevant experience - Must have excellent analytical, presentation & communication skill - Ability to independently develop solutions for complex business functionality Experience 14+ years Certification Black Belt Certification / Master Black Belt Industry Type BPO/Digital Operations Education UG - Any Graduate - Any Specialization PG - Any Postgraduate

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