Senior Process Associate, Master Data Management- Customer Master

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Senior Process Associate Master Data Management- Customer Master In this role you be part of the iOps Services team handling a team and reporting to the manager of MDM The Data Analyst will be working with a cross functional team and will maintain analyse execute requests with utmost quality with eye for details with good experience in SAP MDM- Customer Vendor master Responsibilities Follow defined standard operating processes and procedures for all deliverables processes Take ownership of performance against all the assigned Master data processes and key categories Accountable for the quality and accuracy Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines planning Ensure timely and accurate update of all master data records Responsible for delivering all the tasks on-time every-time Ensure that the schedule is reviewed as circumstances change timeliness Ensure that all the feedbacks and the learning from the home office client field etc is documented and applied to the master data procedures to improve accuracy Baseline the learning Be responsible for maintaining the SLA of each period and the delivery performance Ensure that all the reports are maintained and cleared on time Maintain Customer and Vendor master data in SAP as per business input and SOP Highlight and take appropriate help from the Lead on SOP deviations or issues Raise incident tickets to the relevant helpdesks when there is an issue Participate in idea generation and improvement activities Comprehend incoming and outgoing data flows for SAP master data Comprehend explain and enforce master data creation and change processes Good knowledge of governing policies around Customer and Vendor data as per the area of work Update maintain the departmental procedures SOP s tools and metrics for the master data team Ensure all Data Quality KPIs Key Performance Indicators are met Ensure that the company s master data business rules policies and procedures are adhered to Support special projects as needed Identifies areas for data quality and process improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction process control and improvement or process design strategies Align data management processes in the business value chains and process areas Qualifications we seek in you Minimum qualifications Education Bachelor s degree Relevant experience in SAP Master data for Customer and Vendor master with a FMCG organization Should have good knowledge of Customer and Vendor data requirements Preferred qualifications Advanced use of MS Office Excel PowerPoint Word Understanding of SAP FI CO commercial structures is an advantage Ability to define problems collect data establish facts Great at communication collaboration Project management skills desired Flexible organized multi- task team player Have a continuous improvement mind set and support improvement projects from data perspective Analytical Problem Solving Excel Good Communication able to work individually Work with business units and process experts to resolve master data issues High Energy level Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training