Customer Master Data Steward

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

The Customer Data Steward is responsible for the creation and maintenance of Customer master data in alignment with governance standards to support and enable global business partners and processes. This a global role responsible for improving data reusability, accessibility and quality using Illumina’s Master Data Governance (MDG) tool, SAP and Salesforce (SFDC) platform. The Customer Data Steward will monitor and maintain data quality and take corrective actions when necessary to ensure completeness, accuracy and on time delivery of the customer records and customer hierarchies.

This position is based in Bengaluru, India and will support data cleansing and migration activities associated with ongoing ERP Transformation to SAP S/4HANA.

Responsibilities:

- Own and manage end-to-end data cleansing activities, ensuring accuracy, consistency, and completeness of contact, customer, and vendor master domains
- Collaborate with Customer Data Steward peers to identify data quality issues, define cleansing rules, and execute data cleansing activities for Customer, Contact, and Vendor master data in alignment with project-defined standards
- Independently conduct root cause identification and analysis on data outliers and clearly communicate findings/actions for stakeholders
- Maintain clear documentation of data cleansing procedures and changes made to data sets; define new/revise existing data quality metrics to monitor data adherence over time
- Prepare, maintain, and present Documentation, Policy and Training content for ongoing maintenance in S/4HANA and Informatica MDM
- Monitor and action on Data Quality reports to maintain data integrity and enforce data quality policies
- Collaborate with cross-functional internal business partners and Global Customer Master Data Governance teams to understand regional nuances about how customer, contact, and vendor is utilized
- Support UAT testing for ERP and CRM system enhancements

Qualifications:

- Bachelor’s degree or equivalent in Information Management, Business Administration, or a related field
- Minimum of at least 5 years of relevant experience in Customer, Contact, or Vendor data management or data cleansing roles. Experience with SAP S/4HANA, Fiori, Salesforce, and Informatica MDM preferred.
- Strong attention to detail and commitment to deliver quality work in a timely manner
- Excellent written and verbal communication skills
- Strong understanding of the interaction between data attributes and business processes
- Curiosity to investigate patterns, understand root causes, and support findings through data analysis
- Possess a positive, can-do attitude and an ability to work effectively in a highly collaborative, team setting as well as independently
- Proficiency in data analysis tools, such as Excel and SQL
- Experience with data cleaning techniques and tools (e.g., Informatica) as well as mass data upload tools (DemandTools, Winshuttle, etc.)
- Must be fluent in English