Apply Now Associate Customer Success Manager

2 weeks ago


Bangalore Karnataka, India MoEngage Full time

About MoEngage MoEngage is an intelligent customer engagement platform built for customer-obsessed marketers and product owners We enable hyper-personalization at scale across multiple channels like mobile push email in-app web push on-site messages and SMS With AI-powered automation and optimization brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom Samsung Ally Financial Vodafone and McAfee along with internet-first brands such as Flipkart Ola OYO and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month Our vision is to build the world s most trusted customer engagement platform for the mobile-first world We promise to care about your customers as much as you do And that justifies our top ratings for service and support in Gartner Magic Quadrant Gartner Peer Insights and G2 Summer Reports We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic MoEngage is hiring a Partner Development Manager who will be responsible for scaling our Strategic Alliance with key SI and Consulting Partners This individual will drive programs for Recruitment Onboarding and GTM execution with partners to assist in Business Development and Services Support As a part of the Customer Success team at MoEngage here are some things you can expect to Onboard customers with Integration support and drive adoption of the product Be the point of contact for Accounts and be responsible for the growth of the customer Build relationships with marketing and product team POCs of the customer Provide relevant CRM and mobile marketing automation expertise to the Customers Advise clients on the most effective ways to use the MoEnagage Platform Be a Product Evangelist consulting the top internet companies on their growth Skills 1 to 3 years of experience with clients or managed accounts across Technical Presales and Technical Account Management Understanding of the Mobile Ecosystem App Marketing Previous experience in a Success or Support Engineer role for a Saas company is a plus Ability to understand customer requirements and see how MoEngage can add value in various ways Take ownership of the relationship post-sales and grow the customer Champion the product and be an evangelist Empathy - Needed in any client-facing role also important for working with other teams Strong written and verbal communication skills Perks Work at Scale and challenge yourself Work with a smart team which grew up in the Mobile First world Work on an award-winning product tech and scale We have you sorted with our coolest tech and software- Gainsight Our learning program - Xcelerator to power your learning goals CSM Leaders like nowhere else and the coolest team you can imagine



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