Mylo - Customer Support Role - Ecommerce Vertical (1-2 Yrs) Gurgaon/gurugram (after-sales/customer Service) [06/10/2025]

2 weeks ago

Gurgaon Haryana, India Mylo Full time

Seeking a highly skilled professional to join our team as an Associate Sr Associate - Voice Chat Support Leading E commerce company This role involves providing exceptional customer service and support via phone handling inbound inquiries about disputed transactions The successful candidate will validate identity initiate effective communication capture customer interactions notes and all relevant information submit dispute claims forms for investigation within prescribed regulatory and compliance timelines execute dispute claim investigations in accordance with Federal Regulations E and Z NACHA Operating Rules and other applicable regulations guide Members to navigate online tools and applications adhere to policies and procedures ensure high-quality service delivery in a 24 7 environment take training execute action plans focus on improvements according to behavioural and SMART action plans and seek steady improvement according to QA guidelines - The ideal candidate will possess excellent communication skills both written and verbal with the ability to compose grammatically correct concise and accurate responses - They should also have strong interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Additionally they should be self-disciplined diligent proactive and detail-oriented with the ability to effectively manage time and prioritize multiple tasks of competing priority - We are seeking candidates with a minimum of a bachelor s degree and relevant experience in performing Dispute Intake or similar banking Fintech process in the ACH debit and or credit card industry Preferred qualifications include excellent customer service skills ability to assist in customer inquiries independently and basic knowledge of Banking Industry Regulatory Environment with in-depth knowledge of Regulations E Z CFPB FACTA and ref updazz com

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