Customer Service Role

1 week ago

Gurgaon Haryana, India IMR Soft Full time

Job Title Customer Support Executive - Rocky Domestic Voice Process CL12 Location Gurgaon CNX Ggn Industry BPO ITESDepartment Customer Support - Voice Domestic Employment Type Full-time We are hiring enthusiastic and customer-focused individuals for the Rocky Domestic Voice Process CL12 at Gurgaon This is an excellent opportunity for fresh graduates and undergraduates BTech UG to begin their career in the customer service industry As a Customer Support Executive you will handle inbound outbound calls to assist customers with their queries resolve issues efficiently and ensure customer satisfaction Key Responsibilities - Handle incoming outgoing customer calls in a professional manner- Resolve customer queries related to services billing or technical issues- Maintain a positive empathetic and professional attitude toward customers- Record and update customer information accurately- Meet daily weekly performance targets and quality standards- Follow communication scripts and adhere to the company s policies Eligibility Criteria Education - BTech graduates and undergraduate freshers are eligible- Candidates must have completed their education No pursuing candidates Experience Fresher-friendly- Previous BPO customer service experience is a plus but not mandatorySkills Required - Excellent verbal communication skills in English and Hindi- Basic computer knowledge- Good listening and problem-solving skills- Willingness to work in a fast-paced environment Shift Work Schedule - Day Shift Fixed shift hours - 6 Days Working with 1 rotational week off Compensation Benefits CTC - 3 30 000 per annumIn-Hand Salary Up to - 21 000 per monthMonthly Incentive MIV - 2 500 Performance-based Cab Allowance - 4 000 Why Join Us- Reputed multinational work environment- Great opportunity to start your career in the BPO industry- Growth opportunities within the organization- Training and mentorship provided Application Process Interested candidates can apply directly or reach out via WhatsApp Email for more details or to schedule an interview ref updazz com

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