Operation Head

6 days ago

Valsad GJ IN viral enterprise Full time

Key Responsibilities 1 Day-to-Day Branch Operations Management Oversee all branch activities including order booking material dispatch invoicing collections and customer service Plan allocate and monitor daily work schedules for all departments sales Engineer logistics Fabricators Track and resolve operational bottlenecks to ensure smooth workflow Ensure housekeeping safety and maintenance of branch premises and assets 2 Team Management Work Tracking Assign daily weekly work targets to team members across departments Track progress of work using reports checklists or ERP dashboards to ensure timely completion Conduct daily morning meetings and end-of-day reviews with team members Support and guide staff in resolving operational or customer-related issues Review and approve task completion reports and escalate issues to higher management when needed Identify training needs and ensure team skill enhancement for improved efficiency 3 Sales Customer Support Support branch sales team in achieving monthly sales targets and profitability goals Handle key customers projects and consultants to maintain strong business relationships Resolve customer complaints promptly to maintain satisfaction and loyalty Monitor quotation follow-ups order execution and project deliveries 5 Financial Administrative Responsibilities Ensure timely billing collection and deposit of payments Monitor expenses control operational costs and improve efficiency Prepare branch performance reports sales inventory collections and profitability Maintain compliance with company policies audit requirements and statutory norms 6 Safety Quality Compliance Enforce company safety policies and ensure a hazard-free work environment Ensure proper handling and storage of materials as per quality standards Maintain documentation for audits quality checks and management reporting Qualifications Experience Bachelor s degree in Mechanical Industrial Engineering Business Administration MBA preferred 10-15 years of experience in the piping industry industrial plumbing infrastructure or building materials with minimum 5 years in a leadership or operations management role Strong knowledge of piping materials valves fittings and related products Experience managing branch operations warehouse and team coordination Skills Competencies Leadership and team supervision Operational planning and coordination Task tracking and performance monitoring Strong communication and interpersonal skills Analytical thinking and problem-solving Customer-focused and result-oriented Key Performance Indicators KPIs Daily task completion rate and operational efficiency Branch sales and profitability targets Inventory accuracy and order fulfillment rate On-time dispatch and customer satisfaction score Employee productivity and attendance discipline Expense control and budget adherence Job Types Full-time Permanent Pay 70 000 00 - 80 000 00 per month Work Location In person

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