[Apply in 3 Minutes] Social Media Associate

We re looking for a passionate and proactive Social Media Associate with a strong focus on community engagement to join our team In this role you ll be the voice of our brand across social platforms building authentic relationships managing our online reputation and ensuring a positive and engaging brand presence This is a full-time role based in Ahmedabad India What you will do Community Engagement Online Reputation Actively engage with followers by responding to comments messages and mentions across platforms in a timely and brand-consistent manner Foster a helpful friendly and interactive online community by starting conversations answering queries and acknowledging feedback Monitor customer reviews and user sentiment across social media platforms like LinkedIn Twitter Instagram and more Manage Online Reputation ORM by tracking brand mentions addressing concerns and mitigating negative feedback with empathy and professionalism Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction Support community-building initiatives such as live interactions polls contests and user-generated content campaigns Work with the Social Media team to implement effective strategies and performance measurement Monitoring Insights Track and analyze conversations sentiment and engagement trends related to the brand and industry Prepare regular reports summarizing community activity engagement metrics and ORM insights Share learnings and audience feedback with content product and customer teams to drive improvements What are you like 1-3 years of experience in community management social media or online reputation roles Excellent written communication skills with a human empathetic and solution-oriented tone Deep familiarity with platforms like Instagram Facebook LinkedIn Twitter X and Pinterest Experience using social media and ORM tools e g Sprout Social Hootsuite Brand24 Google Alerts Proficiency with Canva or other visual tools to support engagement content creation Strong multitasking skills and the ability to stay organized in a fast-paced environment Ability to maintain brand voice while managing both positive and challenging conversations About SocialPilot SocialPilot empowers over 13 500 agencies and SMBs to manage their social media publishing analytics and social engagement while collaborating with their team and clients We re a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway SocialPilot is nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category Our impact so far Helped 13 500 marketing agencies and SMBs across the globe 5 billion social media posts published SocialPilot Wins the Award by SaaSBoomi Ranked as a Leader consistently by G2 Capterra SoftwareSuggest and TrustRadius Nominated as for the prestigious Economic Times Startup Awards in the Bootstrap category Named as the in India Consistently ranked as a consistently by G2 Capterra and TrustRadius Officially a startup Rated by YOUR STORY as the What we believe in Customer Obsession We put customers first while making decisions and planning future goals Ownership We believe in taking ownership of areas that we re working on We own up to our - successes and failures Moving the needle matters more than just busywork Relentless When it comes to creation innovation we stop at nothing We might fail at the first attempt but we rise back fast to try again Nimbleness We respond rapidly to changing circumstances and customer needs Collaboration Our collaboration efforts extend to our partners and customers along with our internal team We are stronger together Why join SocialPilot Complete transparency on strategy business metrics key performance indicators and major initiatives across the organization No micromanagement Own up your work and be accountable without the need for close supervision Great team Work with a great team with diverse backgrounds from world-class organizations Personal growth Design a personal learning plan and utilize organizational resources to achieve the goals Best in class health and medical benefits Profit-Sharing Plan We reward our high-performing employees by actually sharing profits with them The profits for the year 2021 were shared with the team in the final week of December Open Door Policy Strong communication and transparency go a long way in creating stress-free workplaces Got a question Just ask the right person without any bureaucracy Zen-like Workspace A modern aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference meeting rooms if you decide to work from the office Powered by JazzHR