Professional Ft-service Planning

2 weeks ago


Mumbai Maharashtra, India Tata Motors Full time

Purpose of the RoleTo provides PV warranty system support and daily warranty claim management Responsible for regular warranty claims settlement in system Warranty system master data management related to claims Resolution of field warranty claim related issues Acceptance of correct claims as per the warranty criteria Responsible for overall PV warranty claim acceptance in system Job Responsibility PV vehicle Warranty claim acceptance in system timely without pendency Master Data Management Fail Job Code Model FSB Rate etc masters updation Monthly MIS Tracking of specific claims till closure Resolution of field warranty claim related issues Acceptance of correct claims as per the warranty criteria Support Management Support CPs Field Service by query resolution Warranty Reports preparation Failed part management part receipt tracking coordination Discussion with Manger for high value claim acceptance appropriate action Highlight the system level issues to manager get it resolved Stakeholder Profiles Nature of InteractionsInternal State Service Manager RTSM Regional Technical Service Manager Product Line Field Service Team CSMs SPMs Customer support Manager Spare Parts Manager CTC Team Plant Technical ERC Team Customer Quality team QA Team Purchase Team TLC Team Product line teamDesired Candidate Profile Qualification Diploma Experience 5 years Skills Competencies Desirable SAP and CRMDMS knowledge for claims processing Automobile Electrical and Electronics knowledge Analytical skills Fluency in English Hands on in Excel and PPT



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