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3 Days Left Program Manager

1 month ago

Mumbai, Maharashtra, India Lenskart Full time
About the Role

The responsibilities of the Program Manager would be as follows:

- Plan and execute multiple projects, collaborating cross functionally/geographically
- Design and develop processes to simplify operations and improve customer experience
- Develop metrics and mechanisms to improve efficiencies and customer experience
- Own weekly, monthly and quarterly business review documentation including tracking, executing and communicating status of action items to senior stakeholders
- Lead annual planning exercise, conceptualizing new work streams and converting it to workable operational plans including staffing plans, tooling plans and process design

Basic Qualifications - Bachelor's Degree with an MBA from a reputed institution is preferred :

- Five plus years of project management experience in a reputed multinational organization
- Self-driven person who thrives in an ambiguous environment
- Analytical thinker with structured problem solving skills
- Process design and process improvement capabilities
- Demonstrated ability to logically influence peers, stakeholders and senior leaders
- Result oriented with strong planning and execution skills
- Exceptionally strong written and verbal communication skills
- Sound judgment and flexibility in balancing multiple programs to meet tight deadlines

Basic Qualifications:

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules