Front Office Executive

Samsara by Le Roma Gardenia is looking for a dynamic and personable Front Office Executive to join our team As the first point of contact for guests you will play a vital role in ensuring a welcoming and seamless experience for all visitors Your responsibilities will include managing guest check-ins conducting property tours assisting with inquiries and providing exceptional guest engagement to ensure a memorable stay The ideal candidate will have excellent communication skills a passion for hospitality and a warm professional demeanor Key Responsibilities Guest Engagement Check-In Check-Out Greet all guests with a friendly and welcoming attitude upon arrival Efficiently handle guest check-ins and check-outs ensuring accuracy in guest information and billing Anticipate guest needs and provide personalized service to ensure a seamless experience from arrival to departure Address guest inquiries and concerns promptly resolving any issues to their satisfaction Property Show-Arounds Conduct engaging and informative property tours for new guests and potential customers highlighting key features amenities and unique aspects of Samsara by Le Roma Gardenia Provide insights into the history design and services of the hotel ensuring that guests are fully aware of what the property has to offer Collaborate with the sales and marketing team to provide show-arounds for corporate clients event organizers and VIP guests Guest Relations Concierge Services Provide exceptional guest service responding to any special requests room service inquiries or personalized guest needs Offer concierge services such as arranging transportation booking reservations recommending local attractions and assisting with other travel needs Develop and maintain strong relationships with repeat guests ensuring their preferences are noted and accommodated during each stay Communication Coordination Coordinate with other departments including housekeeping F B and maintenance to ensure guest requests are fulfilled promptly Maintain clear communication with the Front Office Manager and other team members regarding guest feedback and daily operations Ensure all guest preferences requests and feedback are accurately recorded and followed up on for future stays Administrative Reporting Accurately maintain guest records handle room bookings and manage payments using the hotels Property Management System PMS Prepare daily reports including occupancy guest feedback and any notable guest interactions and present them to the Front Office Manager Manage correspondence emails and phone calls in a timely and professional manner Lobby Reception Area Management Ensure the front desk and lobby area are clean well-maintained and presentable at all times Monitor guest traffic in the lobby and anticipate busy periods to provide timely and proactive service Oversee the display of promotional materials brochures and information relevant to the hotel and its services Guest Satisfaction Feedback Monitor guest satisfaction levels and actively seek feedback to improve the overall guest experience Handle guest complaints with professionalism and empathy escalating complex issues to the Front Office Manager as necessary Assist in the creation of guest satisfaction reports and provide input on how to enhance service levels RequirementsEducation Bachelors degree in Hospitality Hotel Management or a related field preferred Certifications in hospitality management or customer service will be an added advantage Experience Minimum of 1-3 years of experience in a front office or guest relations role preferably in a luxury hotel or resort Proven experience in guest engagement and property tours is highly desirable Skills Excellent communication and interpersonal skills with the ability to engage with guests of diverse backgrounds Strong organizational and multitasking abilities with attention to detail Proficiency in using Property Management Systems PMS and Microsoft Office Suite Good knowledge of local attractions dining options and event venues to provide quality recommendations Personal Attributes Warm welcoming and approachable personality Strong customer service orientation with a commitment to creating a memorable guest experience Ability to work independently and as part of a team in a fast-paced environment Problem-solving skills with the ability to stay calm and professional under pressure A positive attitude enthusiasm and a passion for hospitality Working Conditions This role requires flexibility including working weekends holidays and evenings as per the hotels operational needs The position may require standing for extended periods during shifts and engaging with guests across different areas of the hotel Benefits Competitive salary commensurate with experience Comprehensive health benefits package Ongoing training and professional development opportunities Discounted accommodations and amenities at Le Roma Gardenia properties A supportive and collaborative work environment with opportunities for career advancement