Senior Academic Counselor

3 weeks ago

India Karyarth Full time

Job Summary - We are seeking an experienced and dynamic Senior Academic Counselor to join our team and help guide prospective learners toward the right educational and career path - This role requires a customer-focused target-driven individual who can effectively engage with students or working professionals understand their academic and career goals and recommend suitable programs offered by the institution - The Senior Academic Counselor plays a critical role in bridging the gap between a learner s goals and the programs we offer Key Responsibilities Lead Conversion Counsel potential learners through inbound and outbound calls emails and video consultations - Understand their educational needs career aspirations and recommend appropriate courses or programs accordingly Target Achievement Meet and exceed monthly sales targets and revenue goals by converting leads into enrollments through effective communication and rapport building Team Support Guide and support junior counselors in handling difficult queries managing objections and improving conversions Follow-ups Maintain regular follow-up with prospects through calls emails and WhatsApp to ensure engagement and timely enrollment decisions CRM Management Maintain accurate and up-to-date records of all interactions and progress on the CRM platform Market Intelligence Stay updated with program offerings competitor programs market trends and learner expectations to provide relevant guidance Feedback Loop Share insights and learner feedback with the marketing and product teams for improving offerings and communication strategies ref updazz com

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