Pre Sales Engineer

Job Description

Pre Sales Support and Client Engagement:

- Pre-Sales Support: Work closely with the sales team to understand customer requirements and provide technical guidance to propose the best system integration solutions.
- Customer Presentations: Present and demonstrate system integration products, services, and solutions to potential clients, highlighting technical features, benefits, and value propositions.
- Technical Consultations: Conduct technical discussions with customers to understand their infrastructure, challenges, and integration requirements.
- Requirements Analysis: Engage with clients to gather detailed business and technical requirements for system integration projects.

Solution Design and Customization:

- Solution Engineering: Collaborate with the client and internal teams (engineering, product, and technical) to design customized system integration solutions based on the clients specific needs & Problems.
- Proposal Development: Prepare technical proposals, including system architecture, product specifications, and cost estimates, aligned with client requirements.
- Technical Documentation: Create and present detailed technical documentation, diagrams, and presentations for proposed solutions.

Technical Expertise and Product Knowledge:

- Product Knowledge: Maintain a deep understanding of the company's system integration products, solutions, and technologies (such as cloud services, Cyber Security Solutions, IT infrastructure, IT Managed Services, IT network systems, automation, etc.).
- Market Trends: Stay up-to-date with the latest industry trends, technologies, and competitors offerings to ensure that the company's solutions remain competitive and innovative.

Collaboration with Internal Teams:

- Cross-Functional Collaboration: Work closely with the Sales, Service, and project management teams to ensure seamless execution of system integration projects.
- Post-Sales Handover: Support the transition of technical information to the implementation team, ensuring smooth handover after the sale is closed.

Client Support and Training:

- Client Training: Provide technical training to customers as part of post-sale support to ensure successful adoption of integrated solutions.
- Troubleshooting and Support: Assist clients in resolving any technical issues or challenges during the installation and integration phases, ensuring customer satisfaction.

Sales and Revenue Generation:

- Sales Target Support: Collaborate with the sales team to achieve sales targets and revenue goals by providing technical expertise and delivering high-quality, customized solutions.
- Lead Generation: Participate in identifying new sales opportunities and actively support the sales team during the sales cycle, from initial inquiry to closing.

Continuous Improvement:

- Feedback Loop: Provide feedback on customer needs, product performance, and competitive landscape to improve offerings.
- Process Optimization: Continuously improve processes and systems related to pre-sales, proposals, and technical presentations to enhance overall efficiency.

Required Qualifications:

- Education: Bachelor's degree in Engineering, Computer Science, Information Technology, MBA or a related technical field.
- Experience: Minimum of 5+ years of experience as a Pre Sales Engineer, Solutions Engineer, or Technical Sales in the system integration, IT, or technology industry.
- Technical Skills: Strong understanding of system integration, networking, cloud computing, Cyber Security Solutions, enterprise IT solutions, and automation technologies.
- Sales Acumen: Experience in technical sales, pre-sales support, or business development within a technical or IT environment.
- Product Knowledge: Familiarity with products related to system integration, such as hardware, software, Cyber Security, network infrastructure, and cloud solutions.

Key Skills:

- Technical Expertise: In-depth knowledge of system integration technologies and solutions, with the ability to translate complex technical concepts into clear, customer-friendly solutions.
- Communication Skills: Excellent verbal and written communication skills to engage with clients, explain technical concepts, and present solutions effectively.
- Problem-Solving: Strong analytical and problem-solving skills to develop creative solutions for client challenges.
- Customer-Focused: Ability to understand client needs and provide tailored solutions that align with their business goals.
- Presentation Skills: Ability to deliver engaging, clear, and impactful presentations to technical and non-technical stakeholders.