High Salary Team Lead Customer Excellence
2 weeks ago
Job Description Acolad Content Solutions Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world. At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you) to support our mission to drive growth and innovation across some of the world's leading brands. Check out Our brand video to learn more about us About The Role Responsible for the entire life cycle of content services projects in a given portfolio, ensuring customer expectations are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization; Providing day-to-day training, mentoring, coaching, and capacity management for a team of PM's. Key Responsibilities Responsible for Service execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting. - Responsible also for providing day-to-day training, proactive mentoring and coaching, and capacity management for a team of PM's. - Responsible for customer order setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation). - Responsible for customer feedback, entry of CAPA's and completion of investigations. - Owns collaboration with RM, linguists, technical leads on resourcing and query management. - Customer and internal communication and status reporting. - Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer. - Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts. - Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's. - Participate in the pre-sales activities and prepare supporting documentation - Participate in quality audits, recognize opportunities for improvement and implement the changes as needed Requirements Educational Background Bachelor's Degree in Translation or other equivalent degree Professional Experience 5-7 years of practical experience in project management, especially in coordinating language service projects. Benefits Five-day work week Regular statutory provisions Medical Insurance As Mentioned In The Job Description Five-day Work Week Regular statutory provisions Medical Insurance
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[High Salary] Team Lead
2 weeks ago
Chennai, India Matrimony com Full timeJob Description Key Responsibilities: - Lead and manage a team of associates to achieve both sales and service targets through effective coaching and daily performance monitoring. - Implement strategies to reduce shrinkage and attrition while ensuring high team engagement. - Monitor key performance indicators (KPIs) such as sales performance and other...
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(High Salary) Head Customer Excellence
2 weeks ago
Pune, India Alfa Laval Full timeJob Description Alfa Laval Middle East and Africa is looking for a Head Customer Excellence Middle East and Africa At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to pioneer positive impact. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great...
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[High Salary] Team Lead
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Chennai, India Consolidated Analytics Full timeJob Title Team Leader — Due Diligence / Underwriting (U S Residential Mortgage) Position Overview The Team Leader will oversee a team of Due Diligence Underwriters / Review Specialists, ensuring high quality, timely assessments of residential mortgage files. The role involves leadership, coaching, process improvement, performance management, and...
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Salesperson (High Salary)
5 days ago
India High Ticket Closers Full timeAbout the job Earning Potential: ₹1 L – ₹2 L+ / month Base Pay: ₹20,000 to ₹25,000 / month + uncapped commission 100% Remote | High-Ticket | Performance Culture | Career Growth About the Role We need full-time Closers to run sales calls for premium coaching, agency, SaaS, and career-launch offers. You’ll speak with warm prospects who have already...
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▷ [High Salary] Lead - Customer Success
3 weeks ago
Bengaluru, India Truecaller Full timeJob Description Hello, Truecaller is calling you from, India! Ready to pick up Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations...
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High Salary: Sales Team Lead
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▷ [High Salary] Customer Success Lead
1 week ago
Bengaluru, India Netcore Cloud Full timeJob Description Regional Lead Customer Success Location: Bangalore, India Experience: 1215 years Function: Customer Success About Netcore: Netcore is a global Martech SaaS company helping brands deliver intelligent customer experiences through AI-powered engagement, personalization, and retention. With 25+ years of innovation and presence across 20+...
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▷ High Salary: Team Lead- Embedded Software
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Pune, India Intangles Full timeJob Description Role : Support Lead- Embedded Systems Location: Pune Experience: Min. 5 years Department: Customer Success / Support Reports To: Head of Customer Experience Type: Full-time Role Summary We are seeking a technically strong and customer-obsessed L2 Support Manager to lead our Level 2 support team. In this role, you will manage escalated...
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Team Lead Customer Excellence
2 weeks ago
Chennai, Tamil Nadu, India Acolad group Full time ₹ 4,00,000 - ₹ 8,00,000 per yearAcolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a...
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Team Lead
3 weeks ago
Chennai, India Soft Suave Technologies Full timeJob Description Job Description - Lead the development and implementation of secure, scalable, and cost-effective cloud architectures, especially on AWS, Azure and GCP platforms. - Ensure that cloud solutions align with the unique needs of various business segments, including Public Sector, SMB, and Enterprise. Presales Strategy & Execution - Develop and...
