Growth - Astro and Customer Retention [Apply in 3 Minutes]
3 weeks ago
Job Title: Growth- Astro and Customer Retention Department: Operations/ Growth Location: Sec 59, Noida Joining: Immediate Job Summary The Astro Growth & Customer Retention Manager is responsible for driving astrologer performance, optimizing customer experience, and improving repeat engagement across the astrology platform. This role focuses on enhancing astrologer productivity, user satisfaction, and long-term retention through data-driven strategies, communication, and performance management. Key Responsibilities 🔹Astrologer Performance & Growth - Monitor and analyze astrologer performance metrics - Develop and execute monthly growth plans for top and mid-tier astrologers. - Identify and train underperforming astrologers to improve quality and conversion. - Work with marketing and product teams to promote high-performing astrologers. - Introduce incentive programs and recognition drives (like “Different Clubs” or “Top Performer of the Month”). 🔹Customer Retention & Engagement - Develop retention strategies to improve customer experience. - Collaborate with CRM and marketing teams for targeted campaigns (email, WhatsApp, in-app notifications). - Analyze churn and feedback data to understand why users stop consulting. - Build and manage loyalty programs for high-value customers. - Drive NPS (Net Promoter Score) and customer satisfaction improvement initiatives. 🔹Data Analysis & Reporting - Use dashboards to track astrologer KPIs and retention trends. - Analyzing daily/weekly/monthly reports on growth, retention, and performance. - Present insights to management and recommend actionable improvements. - 🔹Cross-functional Collaboration - Work with Product, Marketing, and Support teams to improve user experience. - Coordinate with the Operations team for astrologer onboarding and quality monitoring. - Provide feedback to the tech team for feature enhancements (e.g., personalized recommendations, re-engagement triggers). Key Skills & Requirements - BBA/MBA or related field. - Be Proficent in Telugu, Kannada, Tamil, Malayalam, and English - Strong understanding of astrology domain and customer behavior (preferred). - Analytical mindset — comfortable with Excel/Google Sheets, SQL, or dashboards. - Excellent communication, relationship management, and motivational skills. - Ability to handle data-driven decision-making and performance tracking. - Creative mindset for engagement campaigns and retention journeys.
-
Kochi, India Helixo Full timeLocation: Onsite, Kochi (Kerala) // Hybrid FlexibilityExperience: 2–5 years in B2B SaaS / Product-led Growth / D2C/E-commerce/ShopifyAbout UsHelixo is a bootstrapped, profitable SaaS company on a mission to build the Apple ecosystem of Shopify apps -- AI-first products so seamless and loved, they become the operating system for e-commerce.Our flagship app...
-
Customer Retentions Agent
18 hours ago
Kochi, India The purple patch technologies Full timeJob Description for Retention Communicating with customers and sales representatives. Analyzing customer behavior. Gathering information about customer complaints. Meeting with the sales team to propose customer retention solutions. Writing and presenting customer behavior reports. Building positive relationships with customers and business...
-
Customer Retention Officer
19 hours ago
Kochi, India Bharath financial inclusion ltd Full timeThis is a full-time on-site role for a Customer Retention Officer located in Kochi. The Customer Retention Officer will be responsible for creating and implementing strategies to retain customers, ensuring customer satisfaction, and addressing customer complaints. This role requires building and maintaining positive customer relationships and will include...
-
Social Media Marketing Specialist
3 weeks ago
Kochi, India Astro Pulse Full timeCompany Description A 2025 Sep born Start-up - https://astropulse.info Role Description This is a full-time WORK FROM HOME (within KERALA) role for a Digital Marketing Executive Nature of business of the company An all new Artifical Intelligence (AI) Powered Western Astrology Platform located in Kochi. Qualifications and Experience - Compulsory Minimum...
-
Product Marketer
2 weeks ago
Kochi, India Helixo Full timeLocation: Onsite, Kochi (Kerala) // Hybrid Flexibility Experience: 2–5 years in B2B SaaS / Product-led Growth / D2C/E-commerce/Shopify About Us Helixo is a bootstrapped, profitable SaaS company on a mission to build the Apple ecosystem of Shopify apps -- AI-first products so seamless and loved, they become the operating system for e-commerce. Our flagship...
-
Apply in 3 Minutes: Business Development Manager
3 weeks ago
India, Cochin / Kochi / Ernakulam eximso Full timeJob Description About Eximso: - Eximso is a fast-growing cross-border e-commerce platform that enables Indian sellers to sell globally with ease. We simplify international trade by handling logistics, customs, and compliance, so sellers can focus on growing their business while customers enjoy a seamless global shopping experience. Role Overview: We are...
-
Product Marketer
1 week ago
Kochi, India Helixo Full timeLocation: Onsite, Kochi (Kerala) // Hybrid Flexibility Experience: 2–5 years in B2B SaaS / Product-led Growth / D2C/E-commerce/Shopify About Us Helixo is a bootstrapped, profitable SaaS company on a mission to build the Apple ecosystem of Shopify apps -- AI-first products so seamless and loved, they become the operating system for e-commerce . Our flagship...
-
Product Marketer
2 weeks ago
Kochi, India Helixo Full timeLocation: Onsite, Kochi (Kerala) // Hybrid Flexibility Experience: 2–5 years in B2B SaaS / Product-led Growth / D2C/E-commerce/Shopify About Us Helixo is a bootstrapped, profitable SaaS company on a mission to build the Apple ecosystem of Shopify apps -- AI-first products so seamless and loved, they become the operating system for e-commerce . Our flagship...
-
Product Marketer
5 days ago
Kochi, India Helixo Full timeLocation: Onsite, Kochi (Kerala) // Hybrid Flexibility Experience: 2–5 years in B2B SaaS / Product-led Growth / D2C/E-commerce/Shopify About Us Helixo is a bootstrapped, profitable SaaS company on a mission to build the Apple ecosystem of Shopify apps -- AI-first products so seamless and loved, they become the operating system for e-commerce . Our flagship...
-
Product Marketer
6 days ago
Kochi, India Helixo Full timeLocation: Onsite, Kochi (Kerala) // Hybrid Flexibility Experience: 2–5 years in B2B SaaS / Product-led Growth / D2C/E-commerce/Shopify About Us Helixo is a bootstrapped, profitable SaaS company on a mission to build the Apple ecosystem of Shopify apps -- AI-first products so seamless and loved, they become the operating system for e-commerce . Our flagship...
