Counsellor

21 hours ago

Gurugram Gurugram India QHT Clinic Full time

Job Description Job Summary The Hair Counsellor will be responsible for understanding patient concerns, explaining suitable hair restoration treatments (FUE/DHI/transplant/PRP), building rapport, and guiding patients throughout their consultation and decision-making process. The role involves counselling, sales conversion, communication, documentation, and coordination with doctors and clinical teams. Key Responsibilities - Patient Counselling & Consultation - Understand patient needs, concerns, and expectations related to hair loss. - Explain treatment options such as hair transplant, FUE, DHI, PRP, medication plans, etc. - Educate patients with before-after results, procedures, timelines, and realistic expectations. - Assist doctors during consultations and provide pre- and post-consultation guidance. - Sales & Conversion - Handle inbound/outbound leads and convert them into walk-ins and bookings. - Present treatment plans, pricing, offers, and packages professionally. - Follow up with leads regularly through calls, WhatsApp, and messages. - Achieve monthly revenue and conversion targets assigned by management. - Coordination & Communication - Coordinate with the OT team to schedule procedures and consultations. - Update CRM/clinic software with lead status, consultation notes, and booking details. - Communicate patient requirements to doctors, OT team, and front desk. - Patient Experience & Support - Ensure a smooth and comfortable experience for walk-in patients. - Address patient queries professionally and guide them through the entire journey. - Provide post-procedure support and follow-up coordination as required. - Documentation & Compliance - Maintain proper documentation, consent forms, and patient records. - Ensure compliance with clinic protocols, patient confidentiality, and service standards. Required Skills & Competencies - Excellent communication and interpersonal skills. - Strong convincing and negotiation ability. - Knowledge of hair transplant procedures (FUE/DHI) is an advantage. - Confident, presentable, and patient-friendly approach. - Ability to work with monthly targets and pressure. - Good understanding of sales, customer service, and CRM tools. Qualifications & Experience - Graduate in any field (Science or Healthcare background preferred). - 14 years of experience in counselling, sales, or customer-facing roles. - Experience in hair transplant, skincare, aesthetics, or healthcare counselling preferred. Work Schedule - Full-time (as per QHT Clinic working hours) Skills: healthcare,management,clinic

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