Flight Support Executive

4 weeks ago


Delhi, India Easemytrip.com Full time

Job Description

We are seeking a highly motivated and proactive Flight Support Executive for our team. As a Executive, you will learn in various aspects of customer support like queries resolution, handling situations, interaction with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have.

Responsibilities:

Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.

Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.

Prepare complete and accurate work and update customer file.

Requirements:

Freshers with good communication skills

6 Days working and one rotational week off

Ready to work in rotational shifts (No Night Shifts for females)

Knowledge of international/domestic travel voice process

Be enthusiastic & have zeal to perform.



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