Principal Technical Analyst

5 hours ago

Bangalore Karnataka, India ORACLE Full time

As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues Career Level - IC4Responsibilities As a Principal Support Engineer you will offer strategic technical support to assure the highest level of customer satisfaction A primary focus is to create utilize automated technology and instrumentation to diagnose document and resolve avoid customer issues You are expected to be an expert member of the technical problem solving problem avoidance team routinely sought after to address extremely complex critical customer issues Services may be frequently provided by on-site customer visits We are looking for experienced Software Engineers to join our Middleware Support group The support engineer in this competency are responsible in assisting customers with managing their Installation Maintenance and Administration of Middle Ware products Technical Skills Four to eight years of strong experience in SOA - BPEL Adapters Mediator MFT Oracle Service Bus OSB and BPMSOA Cloud Service SOA Market PlaceGood knowledge in Oracle Weblogic Server WLS Oracle DatabaseDesired Skills Oracle Cloud Infrastructure OCI Kubernetes DockerOracle B2B BAMEssential Skills Strong troubleshooting and Analytical Skills Strong customer support and client relation skills Excellent Communication Skills Good Team playerAbout Us As a world leader in cloud solutions Oracle uses tomorrow s technology to tackle today s problems True innovation starts with diverse perspectives and various abilities and backgrounds When everyone s voice is heard we re inspired to go beyond what s been done before It s why we re committed to expanding our inclusive workforce that promotes diverse insights and perspectives We ve partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity Oracle careers open the door to global opportunities where work-life balance flourishes We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency We put our people first with flexible medical life insurance and retirement options We also encourage employees to give back to their communities through our volunteer programs We re committed to including people with disabilities at all stages of the employment process If you require accessibility assistance or accommodation for a disability at any point let us know by calling 1 888 404 2494 option one Disclaimer Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law Which includes being a United States Affirmative Action Employer

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