Technical Implementation Specialist

Company Description Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools We re on a mission to enable brands retailers and retail channel partners to gather intelligence and automate actions to optimize in-store and online pricing marketing and operations initiatives Our Commerce Execution Suite is available globally Wiser is the leading provider of actionable data for better decisions Wiser collects and analyzes online and in-store data with unmatched speed scale and accuracy The Wiser platform then blends these insights with advanced workflow software to drive business value for brands and retailers Using a unique combination of data science and human validation Wiser offers integrated solutions for every aspect of retail all in one place Essential Functions Wiser is looking for a talented and passionate Technical Implementation Specialist colleague to join our team As part of our online price intelligence operations team you will be responsible for onboarding new and supporting existing eCommerce clients On a daily basis you will come up with creative solutions to complex problems and learn new skills to complement your existing abilities Some of the interesting challenges you ll be facing are learning the idiosyncrasies of Wiser bots utilizing Python to identify efficient methodologies and balancing multiple tasks at one time This is an evening shift job and will require working in the following time shifts based on Daylight Saving Time Refer Daylight saving time in the United States During Daylight Saving Time 6 PM IST to 3 AM IST Essential Functions Wiser is looking for somebody to add to our rock star Operations team The ideal candidate will be well-rounded with analytical and technical skills as well as a great work ethic and overall fun attitude You actively seek out new ways to learn and are a proactive problem-solver and thrive in a challenging fast-moving environment RESPONSIBILITIES Success of operational aspects of our client s campaign delivery Handle any minor major operational task within a timely manner Ensure the ongoing functionality of customer systems monitoring the system jobs import and export processes Become a backend database expert for a variety of in store products Assist in troubleshooting product issues Assist the customer with system administration by processing requests to update and maintain various data points Act as QA and review code when fixes or code changes are made Work in close relationship with the Operations Engineering Customer Success Product Management and other teams within the company to ensure all appropriate resources are aligned to provide value to our customers Develop and implement processes procedures and tools to continuously improve operational efficiency customer satisfaction and goal attainment for our customers Effectively track prioritize and ensure that data tickets meet SLAs and are resolved to total customer satisfaction and on time Help to develop document and implement support processes and metrics for the team on Confluence Maintain regular and reliable work attendance Qualifications 1-2 years of professional experience with technical advocacy and experience in project execution Successfully managed customer requests to completion and customer satisfaction Excellent analytical communication and problem-solving skills combined with the ability to provide quick resolution to problems Proficient in Microsoft Office especially Excel Strong attention to detail Demonstrable success in critical thinking and executing tactically while providing consistent and high levels of operational efficiency Adhere to a high standard of excellence and quality Experience knowledge of MySQL SQL Server Management Studio and Python a plus Experience owning managing and driving projects forward in a timely way Additional Information EEO STATEMENT Wiser Solutions Inc is an Equal Opportunity Employer and prohibits Discrimination Harassment and Retaliation of any kind Wiser Solutions Inc is committed to the principle of equal employment opportunity for all employees and applicants providing a work environment free of discrimination harassment and retaliation All employment decisions at Wiser Solutions Inc are based on business needs job requirements and individual qualifications without regard to race color religion sex national origin family or parental status disability genetics age sexual orientation veteran status or any other status protected by the state federal or local law Wiser Solutions Inc will not tolerate discrimination harassment or retaliation based on any of these characteristics