Technical Implementation Specialist

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize in-store and online pricing, marketing, and operations initiatives. Our Commerce Execution Suite is available globally. 

Wiser is the leading provider of actionable data for better decisions. Wiser collects and analyzes online and in-store data with unmatched speed, scale, and accuracy. The Wiser platform then blends these insights with advanced workflow software to drive business value for brands and retailers. Using a unique combination of data science and human validation, Wiser offers integrated solutions for every aspect of retail, all in one place. Essential Functions Wiser is looking for a talented and passionate Technical Implementation Specialist colleague to join our team. As part of our online price intelligence operations team, you will be responsible for onboarding new and supporting existing eCommerce clients. On a daily basis, you will come up with creative solutions to complex problems and learn new skills to complement your existing abilities. Some of the interesting challenges you'll be facing are learning the idiosyncrasies of Wiser bots, utilizing Python to identify efficient methodologies, and balancing multiple tasks at one time.

This is an evening shift job and will require working in the following time shifts based on Daylight Saving Time (Refer: Daylight saving time in the United States)

During Daylight Saving Time: 6 PM IST to 3 AM IST

Essential Functions:

Wiser is looking for somebody to add to our rock star Operations team. The ideal candidate will be well-rounded, with analytical and technical skills, as well as a great work ethic and overall fun attitude. You actively seek out new ways to learn and are a proactive problem-solver, and thrive in a challenging, fast-moving environment.

RESPONSIBILITIES  

• Success of operational aspects of our client's campaign delivery
• Handle any minor/major operational task within a timely manner
• Ensure the ongoing functionality of customer systems monitoring the system, jobs, import and export processes
• Become a backend / database expert for a variety of in store products
• Assist in troubleshooting product issues
• Assist the customer with system administration by processing requests to update and maintain various data points
• Act as QA and review code when fixes or code changes are made
• Work in close relationship with the Operations, Engineering, Customer Success, Product Management, and other teams within the company to ensure all appropriate resources are aligned to provide value to our customers
• Develop and implement processes, procedures and tools to continuously improve operational efficiency, customer satisfaction, and goal attainment for our customers
• Effectively track, prioritize, and ensure that data tickets meet SLAs and are resolved to total customer satisfaction and on time
• Help to develop, document, and implement support processes and metrics for the team on Confluence
• Maintain regular and reliable work attendance

• 1-2 years of professional experience, with technical advocacy and experience in project execution
• Successfully managed customer requests to completion and customer satisfaction
• Excellent analytical, communication and problem-solving skills, combined with the ability to provide quick resolution to problems
• Proficient in Microsoft Office especially Excel.
• Strong attention to detail
• Demonstrable success in critical thinking and executing tactically while providing consistent and high levels of operational efficiency
• Adhere to a high standard of excellence and quality
• Experience/knowledge of MySQL, SQL Server Management Studio, and Python a plus
• Experience owning, managing, and driving projects forward in a timely way

EEO STATEMENT 

Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.