Manager Operations III, Central Functions

2 weeks ago

Bengaluru, Karnataka, India Amazon Full time
Purview of MM Pickup Operations Manager
MM PU Operations is responsible for leading MM PU program and operations for pan India EF/ES pickups managed by ATS. S/he manages a team of program managers and central ops team to drive the program and deliver operational performance across multiple internal/external stakeholders to deliver customer experience/ business goals.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities
- Constantly identifying opportunities to improve team performance and owning associated change management.
· Developing and/or referring to performance metrics to drive team performance and business results.
· Identifying the business impact of trends and making data backed decisions.
· Communicating with external customers and internal customers
· Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of performance metrics, process improvement or lean techniques experience

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