Central Operations Support Professional

2 days ago

Bengaluru, Karnataka, India beBeeOperations Full time US$ 1,04,000 - US$ 1,30,878

The Central Operations Support Team seeks a highly skilled individual to remotely support the on-boarding of sellers, including seller readiness monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of our organization, rolling out new processes, and running central control centres.

The ideal candidate will have a larger picture of customer experience in mind and a high willingness to take ownership. The role requires someone who has skills in identifying patterns and any disruptions in them, along with the ability to scrutinize details and foresee the implications of data.

Key Responsibilities:

  • Remotely monitor efficient functioning of assigned sellers via outbound calls, emails, and ensuring readiness for launch
  • Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
  • Train and direct sellers for execution and adherence of norms and practices
  • Devise and deploy SOPs, analyse data, and propose features and processes that focus on improving the Seller experience

Required Skills and Qualifications:

  • Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics
  • Experience with Excel

Preferred Qualifications:

  • Experience with SQL

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