International BPO Voice Process

5 days ago

Thane Navi Mumbai Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

Job Description Job Title: Customer Service Executive International Voice Process Location: Malad / Thane Salary Range: 17,000 40,000 per month Work Mode: Work from Office Shift: Rotational US/ UK & Australian Night Shifts Week Offs: Rotational 2 days off per week About the Role: We are hiring experienced Customer Service Executives for our International Voice Process. The ideal candidate will have prior experience in handling global customers, delivering excellent service, and ensuring first-contact resolution. Key Responsibilities: - Handle inbound/outbound calls for international customers (US/Australia/UK). - Resolve queries, provide accurate information, and ensure customer satisfaction. - Maintain professionalism and empathy in all customer interactions. - Update and manage customer records in the system. - Meet performance targets related to quality, productivity, and customer satisfaction. - Adhere to process guidelines, company policies, and compliance standards. Requirements: - 612 months of international voice process experience is mandatory. - Freshers with excellent communication skills may apply. - Excellent verbal communication skills in English. - Strong problem-solving, active listening, and interpersonal skills. - Flexibility to work in rotational US/Australian night shifts. - Rotational 2 week offs. - Immediate joiners preferred. Perks & Benefits: - Salary up to 40K + performance-based incentives. - Career growth and learning opportunities. - Work in a dynamic and supportive environment. How to Apply: Send your CV to [Confidential Information] Call/WhatsApp: 73045 33683

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