Guj -west 2- Store Manager

1 week ago

Ahmadābād, India Lenskart Full time

Role Description We are seeking a highly motivated individual to join our team as a SM -007 The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets As a SM -007 you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions You will work closely with cross-functional teams to identify and understand customer needs develop tailored solutions and ensure the successful delivery of products and services Your primary goal will be to cultivate strong customer relationships and drive revenue growth Key Responsibilities Collaborate with cross-functional teams to identify and understand customer needs preferences and pain points Develop and implement strategies to maximize customer value and satisfaction Analyze customer data and feedback to identify areas for improvement and drive innovative solutions Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments Foster strong customer relationships through effective communication and regular follow-ups Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth Ensure the successful delivery of products and services to meet customer expectations and timelines Conduct regular performance analysis and reporting to track progress and make data-driven decisions Stay updated with industry best practices and emerging trends within customer value maximization Required Skills Strong analytical and problem-solving skills Excellent communication and interpersonal skills Proven track record of driving customer value and satisfaction Ability to collaborate effectively with cross-functional teams Proficient in data analysis and reporting Knowledge of industry best practices and emerging trends Ability to adapt to a fast-paced and dynamic work environment Strong organizational and time management skills Proficiency in using CRM software and other relevant tools Education and Experience Bachelor s degree in business marketing or a related field 1-8 years of experience in customer value maximization or relevant skillsets Experience in the industry is desirable Additional Information This is a full-time position based in Travel may be required for client meetings and industry conferences

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