▷ 15h Left: Senior Analyst

2 weeks ago


Bengaluru, India Galleon Consultants Full time

Job Description

Forecasting and Analysis

- Develop and maintain accurate forecasting models to predict workload, staffing needs, and resource requirements.
- Analyze historical data, trends, and business drivers to create actionable insights for workforce planning.
- Provide recommendations to improve forecasting accuracy and operational efficiency.

Workforce Planning

- Collaborate with stakeholders to design and implement workforce strategies that align with business goals.
- Monitor and adjust staffing plans based on real-time data and changing business needs.
- Ensure optimal utilization of resources to meet service level agreements (SLAs) and performance targets.

Reporting & Metrics

- Generate and present detailed reports on workforce performance, forecasting accuracy, and operational metrics.
- Identify key performance indicators (KPIs) and track progress against goals.
- Provide actionable insights to leadership for decision-making.

Process Improvement

- Identify opportunities for process enhancements within workforce management and forecasting functions.
- Implement best practices and innovative solutions to improve efficiency and effectiveness.
- Lead initiatives to automate and streamline WFM processes.



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