
15h Left IT Support Analyst
3 weeks ago
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are seeking for a highly motivated and customer-oriented IT Support Analyst to join our dynamic team. As an IT Support Analyst, you will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems and infrastructure.
Position Overview
This role involves providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and infrastructure.You will be responsible for diagnosing and resolving technical problems, assisting with user account management, and maintaining computer systems and peripherals. The IT Support Analyst must
Job Responsibilities :
- Provide exceptional customer service to all end users
- Consistently demonstrate exceptional customer service to all end users.
- Act as a role model within the team by demonstrating flawless customer service etiquette.
- Serve as a liaison between staff and technology to resolve issues and achieve desired results
- Delivery of athena's employee technology experience
- Assist in integrating new employees into the technology environment through onboarding timeframe.
- Collaborate with employees across athena geographies throughout their tenure to make sure they have the tools and knowledge to be successful.
- Assist in training new employees.
- Share knowledge with colleagues and end users.
- Create and maintain documentation for self-service and team knowledge base of team and share lessons with colleagues.
- Enhance and support athena's service offerings and technologies
- Assist team in the resolution of corporate support service desk tickets within established Service Level Agreement timeframes.
- Own the life cycle of a service desk ticket from initial submission through resolution or escalation as appropriate.
- Proactively identify systemic issues and triage to the appropriate internal teams.
- In instances of escalated tickets, collaborate with internal technology teams to ensure timely resolution.
- Maintain equipment inventory.
- Identify opportunities for training and documentation and collaborate with senior team members on delivery.
- Improve efficiencies in day-to-day tasks.
- Specialize in area of expertise as needed, including mobile devices, Macs, MS Teams, printer configuration, etc.
- Other duties as assigned by the Corporate Support Supervisor.
Experience & Skills Required:
- Any Bachelor's degree
- 3+ years of professional experience within service desk role.
- Understanding of infrastructure technologies.
- Proven track record of timely and accurate ticket work and documentation.
- Excellent customer service.
- Sustained history of proper ticket management, including proper response times, ticket documentation, and successful resolution.
- Ability to work accurately, independently, and efficiently through a heavy workload of varying ticket types.
- Expertise with the installation, configuration and troubleshooting of Microsoft Operating Systems, Microsoft Office Applications, Mac and Mac Application.
- Experience with public speaking in front of medium-sized groups for training purposes.
- Experience with troubleshooting and repairing conferencing and audio-visual technologies.
- Strong communication skills and ability to explain technological solutions to colleagues with a wide range of computer knowledge.
- Strong ability to prioritize, manage and complete multiple tasks and long-term projects accurately and efficiently.
- Flexibility to travel to additional corporate locations for support as needed.
- Clear and concise written and verbal communication skills.
-
-
▷ 15h Left: Sales Analyst
2 weeks ago
Bengaluru, India Connectivity IT Services Full timeJob Description IT Sales Operations Executive / Analyst About the Role We are seeking a detail-oriented and analytical IT Sales Operations Executive / Analyst to join our team in Bangalore and Gurugram. The ideal candidate will be responsible for optimising sales processes, managing CRM systems, analysing sales performance, and enabling cross-functional...
-
15h Left: System Analyst
3 weeks ago
Bengaluru, India Samay Consulting Full timeJob Description Samay Consulting is seeking a highly skilled and experienced Systems Analyst with a focus on Retail Technology to join our team. We are looking for an individual to analyze technology systems and processes for new feature implementation and design improvements. The person in this role will coordinate with engineering teams to analyze...
-
▷ [3 Days Left] WebFlow Freelancer
3 weeks ago
India INDIC EMS Electronics Pvt. Ltd. Full timeINDIC EMS Electronics Pvt. Ltd. needs a Webflow pro to upgrade UI/UX and boost SEO You’ll work on: • Layouts, components, interactions • CMS/templates + scalable styles • Technical SEO (meta, schema, sitemaps, hreflang, canonicals) • Speed & CWV fixes (images, assets, redirects) • GSC/GA4/GTM setup + content updates You have: • Strong...
-
▷ 15h Left: Application Support Analyst
1 week ago
Pune, India Barclays Full timeJob Description Join us as an Application Support Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.As a part of the team, you will deliver technology stack, using...
-
Business Analyst
5 days ago
Bengaluru, India Trelleborg Group Full timeJob Description Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance,...
-
▷ 15h Left! Business Analyst
3 weeks ago
India MPC Cloud Consulting Pvt Ltd Full timeJob Description MPC Cloud Consulting are looking to hire Business Analyst. Business Analyst Responsibilities : - Analyze business processes and workflows to identify areas for improvement and optimization. - Gather, document, and validate business requirements from stakeholders. - Develop detailed business and functional specifications for new systems...
-
Finance Analyst
7 days ago
Bengaluru, India ETG Full timeJob Description The Finance Analyst will play a key role in financial planning, budgeting, and decision support. This individual will analyze financial data, create reports, and partner with cross-functional teams to deliver actionable insights. Key Responsibilities - Basic analysis of country MMR for all the relevant commodities and follow up with...
-
▷ 15h Left: Venture Analyst
3 weeks ago
Mumbai, India Green Frontier Capital Full timeJob Description We seek a dynamic and motivated Analyst to join our team in Mumbai! This entry-level position is ideal for candidates early in their careers who are passionate about climate solutions, venture capital, and sustainable innovation. As an Analyst, you will support the investment team in sourcing opportunities, conducting market research, and...
-
15h Left! IP Analyst
3 weeks ago
Bengaluru, India Philips Full timeJob Description Job Description Title: IP Analyst Location: Bangalore Roles and Responsibilities You will be creating value for Philips businesses in the Connected Care segment, with the focus on healthcare informatics and medical monitoring fields, by conducting prior art searches, providing IP, technology, competitor, and market analysis. You will...
-
▷ [15h Left] Junior Analyst
3 weeks ago
India Matsya Capital Full timeAbout Matsya Capital: Matsya Capital is an investment firm focused on the Indian equity market. Founded in 2012, Matsya is one of the very few investment funds in the country that operates on the traditional US hedge fund model. Founding Partners have several years of investment experience each in public equities and venture capital. Prior to co-founding...