▷ 15h Left: Sales Analyst

3 days ago

Bengaluru India Connectivity IT Services Full time

Job Description

IT Sales Operations Executive / Analyst

About the Role

We are seeking a detail-oriented and analytical IT Sales Operations Executive / Analyst to join our team in Bangalore and Gurugram. The ideal candidate will be responsible for optimising sales processes, managing CRM systems, analysing sales performance, and enabling cross-functional collaboration to drive efficiency and growth.

Key Responsibilities

1. Sales Process Optimisation

Collaborate with cross-functional teams (Finance, Sales, Accounting, etc.) to align operations with business objectives.

- Analyse operational data and performance metrics to identify bottlenecks and inefficiencies.
- Develop and implement process improvement initiatives to enhance productivity.
- Support business planning and forecasting for operational activities.
- Act as a consultant and advisor to operational leaders by providing insights and recommendations.
- Manage and track key operational projects with timely delivery and stakeholder updates.
- Drive change management initiatives for new systems and processes.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Facilitate effective communication between business units and operations teams.
- Provide training and support to operations staff on tools and processes.
- Ensure accurate and timely sales reporting.

2. Data Analysis & Reporting

- Track sales KPIs and performance metrics.
- Prepare sales forecasts, dashboards, and pipeline reports using ISC tools.
- Provide insights on ISC opportunities (Signing and Revenue) to improve sales strategies.
- Regularly audit and clean CRM/sales databases to maintain accuracy.
- Implement data validation rules to ensure error-free entries.

3. Sales Enablement

- Ensure the sales team has access to the right tools, training, and resources.
- Coordinate with global marketing for collateral, presentations, and sales kits.

4. CRM Management

- Maintain clean and up-to-date CRM data (ISC).
- Support CRM customization and provide user training.
- Manage large volumes of sales, lead, and customer data across CRM, Excel, and BI tools.
- Build and maintain dashboards and reports using Excel, Power BI, or Tableau.
- Maintain back end of sales tools to ensure error-free, high-volume data handling.

5. Pricing & Quoting Support

Assist the sales team with pricing strategies and quote generation.

6. Cross-functional Collaboration

- Act as a bridge between Sales, Marketing, Finance, and IT.
- Support implementation of new sales technologies and tools.

7. Data Security & Compliance

- Ensure compliance with data protection regulations (e.g., GDPR, CCPA).
- Manage user access and permissions within sales tools.

Skills Required

- Strong understanding of sales processes and tools (CRM, BI tools).
- Analytical and data-driven mindset.
- Proficiency in Excel, PowerPoint, and data visualisation tools.
- Excellent communication and coordination skills.
- Familiarity with IT services/products (preferred but not mandatory).

Preferred Qualifications

- Bachelor's degree in Business, IT, or a related field.
- 25 years of experience in Sales Operations, preferably in IT/Tech.
- Certification in Salesforce or other CRM tools (a plus).

Location: Bangalore & Gurugram

Employment Type: Full-time

Experience Level: 25 years

For more career opportunities, visit: https://www.careers-page.com/citsrvcs#openings

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