Center Head

Job Description Job Title: Center Head Location: Mangalore, India (On-site) Experience: 8+ years Department: Operations Reports To: COO Who we are: Building workspaces you love, in places you love wrkwrk is a fast-growing premium coworking and managed office space provider for emerging hubs that has started its facilities in Mangaluru - The Silicon beach of India. At wrkwrk we aren't building just workspaces. We are creating a magical experience within spaces that inspire our clients to succeed in what they do best. From startups to multinationals, we offer a blend of world-class amenities, scalable offerings and supportive environments to work, collaborate, and resonate towards collective wins. What we're looking for: As the Center Head, you will be the driving force behind the seamless day-to-day functioning of our world-class facilities. You'll lead all aspects of operations, from facilities management and vendor oversight to member satisfaction and process optimization, ensuring that every wrkwrk space delivers a best-in-class experience and operates at peak efficiency. This will cover a combination of strategic, managerial, and operational responsibilities. You'll lead a team that takes pride in precision, service, and excellence. Your role will involve balancing strategy with hands-on execution, ensuring that every operational element, people, process, and performance, contributes to wrkwrk's brand promise and business goals. If you're a leader who thrives on structure, loves turning challenges into streamlined systems, and believes in creating experiences that wow customers, this is your calling. What you'll be doing: Operations Strategy & Delivery Own end-to-end operations of the facility. Develop and execute operational strategies to achieve business and financial objectives. Implement and standardize SOPs across centers to ensure consistency in service delivery. Monitor daily operations, maintenance, and security to ensure smooth functioning and minimal downtime. Facility & Vendor Management Oversee the upkeep, maintenance, and functionality of the facility. Manage external vendors and service providers (housekeeping, security, maintenance, utilities, etc.) to ensure top-quality performance and timely delivery. Negotiate contracts and control costs while maintaining high service standards. Ensure compliance with safety norms, legal requirements, and statutory regulations. Member Experience & Community Support Maintain a strong member-first culture. Ensure every wrkwrk member enjoys a frictionless experience , from move-in to daily operations. Collaborate with the Community and Sales teams to address member feedback, improve satisfaction, and drive renewals. Conduct regular audits and walkthroughs to ensure brand consistency and operational excellence. Team Leadership & Development Build, lead, and inspire a high-performing regional operations team. Set clear goals, track KPIs, and create accountability across roles. Promote a culture of ownership, agility, and proactive problem-solving. Coach and mentor team members for continuous performance improvement. Financial & Process Optimization Own operational budgets and cost management for the respective center Track revenue, occupancy, and expenses to maximize profitability. Identify and implement cost-saving initiatives and process improvements. Use data and reporting to drive insights and decision-making. Expansion & Growth Support new workspace launches, from pre-opening readiness to operational rollout. Collaborate with design, projects, and marketing teams for smooth handovers. Implement scalable systems that support rapid growth and operational excellence. Technology & Systems Leverage technology tools for facility management, member operations, and performance tracking. Identify and integrate tech solutions to improve efficiency and enhance member experience What you need to bring to the table: 1. Minimum 8+ years of experience in operations, preferably in coworking, real estate, or hospitality sectors. 2. Proven track record in multi-site operations management and vendor coordination. 3. Strong leadership skills with the ability to manage cross-functional teams. 4. Excellent communication, problem-solving, and decision-making abilities. 5. Financial acumen with experience in budgeting, cost control, and P&L management. 6. Hands-on approach to managing day-to-day issues while maintaining a strategic outlook. 7. Proficiency in local languages (Kannada/Tulu/Hindi) is a plus, along with fluency in English. 8. Preference will be given to candidates currently located/willing to relocate to Mangaluru. Why you'll love working with us: You'll be working in land of sun, surf & fun - A beautiful coast with a super high air quality & happiness index You'll be leading Ops for a young company that's redefining the future of workspaces. You'll have the freedom to experiment, innovate, and leave a lasting impact. You'll work with passionate people who have a great track record, and believe in a no-fluff & zero-politics environment. Most importantly, you'll own this role, shaping not just our brand, but the future of our entire region - Silicon Beach of India Know more about wrkwrk: - www.wrkwrk.in - www.instagram.com/itswrkwrk - https://www.linkedin.com/company/itswrkwrk/ Know more about Silicon beach of India (Mangaluru) - www.siliconbeachprogram.com