Customer Support Executive

This is a remote position About Leegality Leegality works with large Indian businesses to digitally transform critical compliance processes in a fast easy and secure way We have multiple products across 2 categories Document Infrastructure Products that help businesses build paperless processes at scale Document Execution Workflow A unified platform for businesses to digitally execute eSign eStamp Template Pre-fill Document Fraud Prevention etc agreements forms and other documents in a compliant way Currently in use by 2000 Indian businesses from giants like HDFC and SBI Cards to high-growth disruptors like goDigit and Cars24 Contract Management An AI-powered platform for businesses to quickly review negotiate and take action on contracts Signstation A simple platform for businesses to digitally sign simple documents like invoices policies and letters in a cost effective manner Consent Infrastructure Consentin An end-to-end DPDP and Privacy compliance platform for Indian businesses Consentin Lens A data discovery platform for businesses to identify the personal data they collect and store If you re interested in building mission critical software that operates at population scale 75 million Indians have signed at least one document through Leegality then join Leegality Curious about our impact Explore our customer success stories leegality com case-studies Our Culture At Leegality trust ownership transparency and having fun while doing meaningful work are core to how we operate not just values on paper Our team rated us an incredible 97 eNPS for FY 2023-24 the highest among 175 startups surveyed We focus deeply on helping our people grow and stay motivated Some of the perks you ll enjoy Flexible working hours Hybrid work setup Bi-annual performance appraisals A culture that rewards initiative curiosity and impact If you re looking for a place where you can make a real difference while working with smart driven and genuinely nice people welcome to Leegality Location Remote Responsibilities Maintain deep knowledge about Leegality s product policies and processes to provide quick and quality support to Enterprise customers You will configure and manage the client s use of Leegality Your objective is to assist the clients and empower them to do it on their own by guiding them through the Product Respond to Sales and Customer Success teams and the Customer s queries in a timely and accurate way via phone email web conference similar channel as per requirement Extensive coordination among stakeholders and the concerned teams would be required For this you need to have an empathetic approach to manage queries understand the problem and move to the solution You should be able to analyze report malfunctions identify risks proactively mitigate and escalate as deemed appropriate Maintain ownership of Leegality s support queries You will actively monitor tickets status and accurately categorizing with the objective of enforcing ticket timelines Be enthusiastic to set up internal processes and proactively find solutions - be able to expand one s skills as the company grows to eventually take up more managerial roles Requirements 1-3 years of experience as a Customer Support Specialist or similar CS role Experience in dealing with Enterprise customers would be preferred Familiarity with the Saas industry is a plus Should be able to effectively use MS Word Excel PPT Understanding of basic tech like API s SDK would be preferred especially how CRM systems work using support desk and remote support tools Excellent communication and problem-solving skills with the ability to remain composed in tough situations Multi-tasking abilities with an agile approach Need to have knowledge on tools like metabase elastic search kibana Enthusiasm and curiosity to learn and create an impact in our mission to digitise India Recruitment Process Our hiring process combines AI-powered evaluations with structured interviews to ensure a fair and seamless experience You will be contacted via email with the next steps upon being shortlisted The process may include Assessments AI-enabled interviews and In-Person Interviews with our team Final selection and CTC will be based on your overall performance and experience Apply directly through our career page About Leegality Consentin Website Website LinkedIn Careers Leegality s Privacy Notice