Product Support Analyst
11 hours ago
FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered through calls, emails, chats and online customer portal. Be a critical point of contact for the end users of the FE fundinfo products/services in order to resolve issues and requests at the first level. Mediate communication with the data and technical teams for the resolution as required. Must hold valid passport, as the analyst may be required to travel to global offices as part of the knowledge transition process. Your key responsibilities as a Product Support Analyst will be: - Managing customer enquiries across multiple channels and ensuring timely resolution within SLAs. - Investigating issues and fulfilling client requests to achieve first-hand resolution. - Maintaining strong customer relationships through prompt, professional communication. - Meeting performance metrics for accuracy, quality, and customer satisfaction. - Upskilling on product knowledge and contributing to knowledge management resources. - Collaborating with internal teams to ensure smooth case handling and communication. You will need the following experience and skills to join us as a Product Support Analyst: - You must have at least 2 years of experience in Service Desk, Application, or Product Support roles. - You will have a good understanding of MS Office tools. - You should have general knowledge of the financial domain, with fund data as an added advantage. - You must possess excellent English communication skills (verbal and written). - You will have strong analytical and time management skills to handle changing priorities. By joining the team as a Product Support Analyst, you will be offered the following: - Become a domain expert by increasing the knowledge of Mutual funds operations. - 24 days holiday - Paid Study leave - Enhanced paternity & maternity - Statutory benefits like PF, Gratuity, etc - Support to set up home office - Health cover with option to add family members - Annual health check up - Meal cards - Full LinkedIn Learning access Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo
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Product Support Analyst
1 day ago
Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 9,00,000 - ₹ 12,00,000 per yearFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered through calls,...
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Product Support Analyst
3 weeks ago
Chennai, Tamil Nadu, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology We are proud of our vast diverse and highly skilled team who help to make our industry Better Connected and Better Informed As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered through calls emails...
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Product Support Analyst
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Product Support Analyst
2 weeks ago
Chennai, India Athenahealth Full timeJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Job AdPosition Summary: Product Support Analyst is responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth’s interoperability network or ‘backbone’. This network supports...
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Chennai, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. The Client Experience team plays a pivotal role in collaborating with business development and account managers throughout the client’s journey. As one of the...
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Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 2,00,000 - ₹ 6,00,000 per yearFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.The Client Experience team plays a pivotal role in collaborating with business development and account managers throughout the client's journey. As one of the...
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Data Support Analyst
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Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 2,00,000 - ₹ 6,00,000 per yearFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. The Client Experience team plays a pivotal role in collaborating with business development and account managers throughout the client's journey. As one of...
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Production Analyst
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Chennai, Tamil Nadu, India NatWest Group Full timeJoin us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business while benefiting from great variety and stakeholder exposure Well look to you to deliver a complex and critical production management infrastructure and application support service for relevant platforms activities and processes across...
