Head of Operations: US Market, Remote

- Location: Remote (U.S. Hours: 5PM-2AM IST) - Type: Full-Time About The Company Muses Consulting Studio is a Gen-Z-focused collegiate marketing agency that designs and executes ambassador programs, influencer campaigns, and on-campus activations for leading consumer brands across the U.S. Our work sits at the intersection of culture, youth trends, and brand storytelling, powered by a nationwide community of college students and creators. - Website: https://www.musesconsultingstudio.com/ - Instagram: https://www.instagram.com/muses.connect/ Role Overview We’re looking for a relentless, high-ownership Head of Operations who can run point on every single campaign happening at Muses and keep all of them moving at startup speed. This is a fast-paced, high-intensity operator role. You will directly oversee every campaign manager and ensure that every campaign across the company is executed flawlessly: on time, on budget, and at the quality bar we expect. This is a hands-on, execution-heavy, daily operational leadership role. You will be inside every campaign, every day: setting strategy, creating execution plans, unblocking issues, refining processes, and working side-by-side with campaign managers to drive results. Key Responsibilities 1. Turn Brand Briefs Into Actionable Execution Plans - Review every new brand brief thoroughly, breaking it down into executable plans - Define recruitment strategies, quality standards, measurable outputs and budgets (student payments, creator fees, ads, printing, reimbursements, etc.) - Create campaign timelines (weekly + daily milestones) This person ensures every CM starts with a flawless, concrete blueprint: no ambiguity. 2. Oversee Every Campaign Manager Across Every Stage of Execution During Student Recruitment: - Review all sourcing channels used for student recruitment (IG ads, flyers, group chats, ambassadors, outreach lists) - Identify when channels underperform - Develop and activate new sourcing channels (new pages, student communities, paid funnels, partnerships, ambassador ref programs) - Audit recruitment scripts, pitches, onboarding methods - Help CMs handle pipeline issues, late applicants, client deliveries, dropout risks During Execution: - Check every campaign managers’s progress, deliverables, and communication logs - Open and review every element of each campaign to ensure nothing is missed - Help CMs make payments to students and coordinate reimbursements - Ensure every asset (photo/video/content) meets quality standards Quality Control: - You will be the final eye on: client communications, student deliverables, content assets, communication templates, quality standards, campaign decks etc. 3. Maintain & Monitor Campaign Budgets (Weekly + Total) - Track weekly costs vs allocated budget - Ensure student payments are accurate and on-time - Maintain micro and macro view of company campaign spend 5. Weekly Reporting to the Founder - Campaign progress (per campaign + per CM) with proactive communication of risks, delays, obstacles and potential solutions - Budget status - Per-campaign status You are the founder’s eyes into day-to-day execution. 6. Build & Maintain Operational Systems (SOPs, Docs, Processes) - Create SOPs for every repeatable process - Standardize onboarding, reporting, recruitment, tracking, QA, and client updates This role is half firefighting, half building structure for scale. 7. Train, Coach & Maintain the Performance of Campaign Managers - Train every new CM from scratch, teaching them operating frameworks - Provide scripts, process guides, templates - Monitor their speed, quality, communication, reliability - Give corrective coaching immediately when needed - Build a culture of accountability, speed, and excellence You are responsible not just for campaigns, but for the people running them. What You Should Have to Succeed: 1. Proven Experience Running High-Volume, Fast-Paced Operations: Has managed multiple projects or campaigns simultaneously in a startup, agency, or operations-heavy environment where speed, deadlines, and constant problem-solving were the norm. 2. Hands-On People Management & Accountability: Has directly supervised coordinators/associates/field teams and is comfortable holding people accountable daily, giving corrective feedback, and driving performance standards. 3. Expertise in Recruitment Pipelines, Quality Control & Deliverables Review: Has handled large-scale recruitment funnels (creators, ambassadors, interns, etc.), reviewed creative or operational deliverables, and maintained high quality in fast-moving environments. 4. Systems, SOPs & Budget Management Experience: Has built workflows, trackers, SOPs, and reporting systems; managed budgets weekly; and handled payments, reimbursements, and operational financial tracking with accuracy. 5. A deep understanding of Gen-Z culture, social media trends, and campus life in the U.S. 6. Ability to think both strategically (big picture) and tactically (execution details). 7. Comfortable working U.S. hours and managing cross-time-zone communications. Why Join Muses - Gain international-market exposure, working directly with exciting, youth-driven global brands in F&B, fashion, and consumer tech. - Be part of a fast-growing startup full of 20-somethings, all with high ownership and autonomy. - Enjoy a fully-remote job, with no restrictions on your work locations