Commercial Excellence Manager

About the Company In Alfa Laval we are every single day contributing to a more sustainable future for our planet through engineering innovation Our global team designs and implements the refining recycling and purifying process that allows our customers to be better themselves You will find our work in leading applications for water purification clean energy food production waste processing pharmaceutical development and much more The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality in an environment that welcomes drive courage and diversity The result is a company where we all can be very proud of what we do Our core competencies are in the areas of heat transfer separation and fluid handling We are dedicated to optimizing the performance of our customers processes our world-class technologies our systems equipment and services must create solutions that help our customers stay ahead Please feel free to peruse our websiteThe position About the Job Owns the Alfa Laval s awareness-to-lead-to-order process Local point of contact in the global community for CRM-related topics and local ambassador of Alfa Laval s data quality efforts Ensures that all customer data is activated in the most relevant ways to craft commercial strategies with the goal of increasing business generation Champions and supports Alfa Laval s ways to market and segmentation efforts Leads and drives customer experience efforts and ensures that this is anchored into the Cluster strategy Key Tasks and responsibilities Generally and as Cluster Excellence Area EA manager xe2x96xaa Manager and leader for all the people working in the EA and keep local team informed about global communities xe2x96xaa Local strategy and roadmap for EA-related topics Represent local needs in EA global communities xe2x96xaa Ensuring that all sales companies are prioritized and in focus according to strategy xe2x96xaa Collaborating with other EAs to secure local agenda and strategy xe2x96xaa Engage sales companies management teams on EA related topics xe2x96xaa Challenging mindset and transformational leaders in EA xe2x96xaa Responsible for securing results connected to EA in each sales company in the Cluster Specifically as Commercial Excellence manager and at a cluster level xe2x96xaa Plan and execute commercial support activities based on marketing plan priorities xe2x96xaa Responsible for engaging local organization on the key CRM processes lead opportunity contact and account mgmt xe2x96xaa Collects and prioritizes local CRM needs to support the Lead-to-Cash IT development xe2x96xaa Collects and prioritizes local needs in terms of data visualization xe2x96xaa Ensure the continuous progress on our data quality journey according to local and global requirements xe2x96xaa Translates customer and commercial data into insights to support decision making and support the sales company Transformation xe2x96xaa Local champion for the Customer Experience process ensuring the process runs smoothly and the data generated is translated into local strategic initiatives to improve customer experience xe2x96xaa Champion supporting our segmentation efforts and ensuring local progress xe2x96xaa Leader for all Commercial Excellence related priorities and activities design activation and follow through xe2x96xaa Contributor to Commercial Excellence cluster and or global initiatives Knowledge and Skills xe2x96xaa Good knowledge of IT ecosystem CRM ERPs etc xe2x96xaa Ability to translate data into actionable insights to support strategic decisions xe2x96xaa Proactive personality and excellent communication skills xe2x96xaa Advanced in stakeholder management xe2x96xaa Advanced general business knowledge o Marketing and sales connected to the customer journey o Funnel management o Customer experience management o Account and contacts management o Customer segmentationCore Competences and Expected Behaviors xe2x96xaa Acumen o Able to quickly understand the core of a problem and focus on the most important aspects o Able to draw valid conclusions from large amounts of complex information o Develops impactful strategies in accordance with the business vision xe2x96xaa Judgment Decision making o Makes things happen o Quickly and aptly assesses the potential consequences of different actions related to any situation or task o Acts with confidence and clarityxe2x96xaa Networking influencing o Quickly builds fruitful networks inside and outside the organization o Creates significant and meaningful impact in the wider organization and externally by aptly applying relational skills o Is a strong team player and facilitates collaboration between others xe2x96xaa Leading others self o Empowers others by providing the clarity resources and support they need to succeed and be accountable o Challenges self and others to reach higher levels of performance in ways that triggers personal growth o Dares to address low performance and to hold self and others accountable for their actions Who you areYoure innovative and solutions oriented Youre driven and practical able to execute in the most efficient way possible You also share our curious mindset and want to know how you can be better and do better day after day Just as important are the people team and communication skills essential to delivering projects in an agile way that meet quality time and targets If youre also adaptable and flexible eager to learn even more and have a curiosity that drives innovation this is where youll find a world of career-building opportunity Why should you apply We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers Exciting place to build a global network with different nationalities to mingle and to learn Your work will have a true impact on Alfa Lavals future success you will be learning new things every day 140 years old Swedish multinational company with stable growth and expansion Sustainability and contributing back to the people and planet are motives behind everything we do We always look for both experience and potential so if you think you have what it takes to join us and are curious to find out more apply We care about diversity inclusion and equity in our recruitment processes We also believe behavioral traits can provide important insights into a candidate s fit to a role To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games