Automation Operations Analyst

Job Description

Our client is the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. They develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Their expert family of brands creates substantially more value for candidates and clients across 80 countries and territories and has done for 70 years. In 2018, Our client was named one of the World`s Most Ethical Companies for the ninth year and one of Fortune`s Most Admired Companies for the sixteenth year, confirming their position as the most trusted and admired brand in the industry.

Our client is looking for candidates for Automation Operations Analyst role.

Desired candidate should have
- 3+ years of experience in supporting RPA solutions using tools like UiPath, Automation Anywhere, or Blue Prism.
- 1.5+ years of experience with low code/no code platforms such as Microsoft Power Apps, OutSystems, or Mendix.
- Proven track record of managing and resolving technical issues in a production environment.
- Extensive hands-on experience with leading RPA tools such as UiPath, Automation Anywhere, Blue Prism, etc.
- Proven track record of developing, deploying, and supporting RPA solutions in a production environment.
- Experience with low code/no code platforms like Microsoft Power Apps, OutSystems, Mendix, Appian, etc.
- Ability to support and troubleshoot applications developed on these platforms.
- Strong programming skills in languages such as Python, Java, C#, or similar.
- Experience with scripting languages (e.g., JavaScript, VBScript) for automation purposes.
- Experience integrating RPA and low code solutions with existing enterprise systems and applications.
- Knowledge of APIs, web services, and other integration methods.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience supporting automation solutions in cloud environments.
- Proven experience in troubleshooting and resolving technical issues related to RPA and low code applications.
- Ability to conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
- Experience managing support incidents and ensuring timely resolution within agreed Service Level Agreements (SLAs).
- Familiarity with incident management tools and processes.
- Experience monitoring the performance of automated processes and ensuring their reliability and stability.
- Ability to use monitoring tools to track system performance and detect issues proactively.
- Experience identifying and implementing process improvements to enhance the efficiency and effectiveness of automation solutions.
- Ability to document and optimize support processes.
- Experience managing changes to automation solutions, including testing and validating updates and enhancements.
- Familiarity with change management processes and tools.
- Proven ability to create and maintain comprehensive documentation for support processes, procedures, and technical solutions.
- Experience participating in audits and compliance reviews related to automation solutions.
- Experience leading a support team and providing technical guidance and mentorship to junior team members.
- Ability to conduct training sessions and workshops for end-users and support teams.
- Experience working with various stakeholders, including business analysts, process owners, and IT teams.
- Strong communication and interpersonal skills to effectively manage stakeholder expectations and provide updates on issue resolution.
- Relevant certifications in RPA tools (e.g., UiPath Certified Professional, Blue Prism Developer).
- Certifications in low code/no code platforms (e.g., Microsoft Power Platform Certification, OutSystems Professional Developer) are highly desirable.
- ITIL/CSM Certification is highly desired
Good understanding of Azure Cloud