Operations Support Engineer

Operations Support Engineer - Cyber Security This role has been designed as Onsite with an expectation that you will primarily work from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE At HPE s Cyber Defense Center we are committed to defending critical assets against ever-evolving cyber threats As we enhance our capabilities we re seeking a strategic leader who can harness their hands-on experience to help mature our First Response and Incident Command Team This role calls for someone who can drive operational effectiveness under stress in a fast-paced and cyber environment Job Family Definition Provides Operational Support for all applications and infrastructure used within HPE Cyber Security teams Management Level Definition Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary Will be required to act as a lead technician and provide assistance to lower level professionals Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives What you ll do Responsibilities Support applications managed by Cyber Security This support includes end-user handling problem ticket resolution escalations to engineering and IT and performing application work on servers on behalf of engineering teams Provide Change Management support to Cyber Security including submission of Requests for Change RFCs and modification and approvals of RFCs Represent Cyber Security on Major Incidents involving Cyber Security applications Achieve fast resolutions to MIs Facilitate server access for Cyber Security employees through various processes and tools Procure cloud servers for Cyber Security teams and resolve any issues with access or availability Deploy and maintain state-of-the-art security applications and appliances Write and maintain support and process documents e g playbooks install docs etc 24 x 7 On-call support is required on a rotation basis approximately one week every eight weeks Early shift work may be required starting at 6 AM local time What you need to bring Education and Experience Required Bachelors degree required preferably in computer science engineering or related area of study Typically 4 years of relevant experience Minimum of 2 year of experience in the support of at least two of the following areas End-user Support Incident Management Application Software or Database Support HP-UX Linux VMWare Microsoft platforms Server client applications Deployment of Security Patches Hotfixes for Enterprise Applications Troubleshooting of operating system and networking issues Experience supporting Windows or Linux server technology complex enterprise systems that include geographically distributed users Excellent troubleshooting techniques and analytical skills Strong analytical skills Strong verbal and written communication skills Ability to operate within a team independently and understand when to escalate issues to management Some knowledge of security tools threats and vulnerabilities associated with large enterprise environments a plus Experience with security systems or managing security infrastructure and or applications a plus The preferred candidate will have at least one or more IT professional certifications Knowledge and Skills Advanced Cyber and IT security knowledge Advanced understanding of Cyber and IT security risks threats and prevention measures Advanced secure system architecture and infrastructure design and development skills Advanced HA system and Linux skills Advanced skills in relevant program scripting languages Advanced understanding of security standards and best practices Advanced risk assessment and management skills Advanced understanding of networking and network security Advanced knowledge of relevant security tools and products Advanced project management skills cybersecurity Additional Skills Accountability Accountability Action Planning Active Learning Active Listening Agile Methodology Bias Business Coaching Creativity Critical Thinking Cybersecurity Data Analysis Management Data Collection Management Inactive Data Controls Design Thinking Development Methodologies Empathy Follow-Through Growth Mindset Implementation Methodologies Infrastructure Design Intellectual Curiosity Inactive Long Term Planning Managing Ambiguity 4 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india Job Information Technology Job Level TCP 03 HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories