Cloud Operations Support Engineer
18 hours ago
Title : Cloud Operations Support Engineer Pay: 10-18 LPA Fixed per Annum Location: Remote We are building a Cloud Operations Support Team to provide 24/7 coverage using a follow-the-sun model . This team will be responsible for monitoring, troubleshooting, and resolving cloud infrastructure issues across global environments. We are hiring 5 Support Engineers (Level 1 and Level 2) based in India This team will serve as the first and second line of defense for cloud operations, escalating complex issues to our Level 3 engineering team as needed. Responsibilities For Support Engineers (Level 1 & 2): Monitor cloud infrastructure and respond to alerts and incidents. Triage and resolve support tickets related to system performance, access, and configuration. Perform routine system administration tasks (e.g., user provisioning, patching, backups). Escalate unresolved or complex issues to Level 3 engineering teams. Document troubleshooting steps and resolutions in the ticketing system. Collaborate with peers across time zones to ensure seamless handoffs and coverage. For Team Lead: Oversee daily operations and ensure SLA adherence across global support shifts. Coordinate handoffs between regional teams to maintain continuous coverage. Act as the primary escalation point for high-priority incidents. Mentor and coach support engineers to improve technical and operational performance. Collaborate with engineering and infrastructure teams to improve support workflows. Track team metrics and report on performance, ticket volumes, and resolution times. Qualifications Support Engineers: 2+ years of experience in cloud operations, system administration, or technical support. Familiarity with cloud platforms (e.g., AWS, Azure, GCP). Experience with ticketing systems (e.g., ServiceNow, Jira). Basic scripting or automation skills (e.g., PowerShell, Bash) is a plus. Strong communication and documentation skills. Willingness to work in rotating shifts aligned with the follow-the-sun model. Work Model Follow-the-sun coverage with handoffs between India, Mexico, Egypt, and the US. Rotating shifts to ensure 24/7 operational support.
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Cloud Operations Support Engineer
23 hours ago
bangalore, India Insight Global Full timeTitle: Cloud Operations Support EngineerPay: 10-18 LPA Fixed per AnnumLocation: Remote We are building a Cloud Operations Support Team to provide 24/7 coverage using a follow-the-sun model. This team will be responsible for monitoring, troubleshooting, and resolving cloud infrastructure issues across global environments. We are hiring 5 Support Engineers...
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Cloud Operations Engineer
3 weeks ago
Bangalore, India Jobted IN C2 Full timeOverview: The Cloud Operations (CloudOps/DevOps) Engineer augments the symplr Engineering, DevOps, and IT Operations teams by focusing on expediting and improving technology solutions/services to enhance business value. Responsible for integrating application delivery mechanisms with established systems to reduce time for software delivery, increasing...
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Cloud Support Engineer
1 day ago
bangalore, India Oracle Full timeDescription of the roleAs a Senior Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you...
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Cloud Support Engineer
15 hours ago
bangalore, India Oracle Full timeDescription of the role As a Senior Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you...
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Manager, Software Engineering
3 weeks ago
Bangalore, Karnataka, India Warner Bros. Discovery Full timeWelcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators...
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Cloud Operations Engineer
4 weeks ago
Bangalore, Karnataka, India Mimecast Full timeCloud Operations Engineer Join Mimecast s Global Cloud Platform team as a talented Cloud Operations Engineer You will be part of a team of talented engineers responsible for the reliability of Mimecasts Hybrid Cloud infrastructure that protects billions of emails each day This is a great opportunity to get involved with a variety of interesting technologies...
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Senior Cloud Support Engineer
2 weeks ago
Bangalore, India CDW Full timeAs a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high standard while working...
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Cloud Support Engineer
24 hours ago
bangalore, India CDW Full timeAbout the Job : As a Cloud Support Engineer, you will provide best-in-class customer support for all AWS Services, mirroring the way AWS Support interacts with customer environments, being the expert on the AWS services and guiding our customers on their implementations and troubleshooting. You will work to resolve cases in-house or follow cases through to...
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Senior Cloud Support Engineer
2 weeks ago
bangalore, India CDW Full timeAbout the Job: As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high...
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Staff Technical Support Engineer, Cloud
2 weeks ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
