Revenue Operations Specialist

About us The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress at scale. Multiplier is at the forefront of this change. We're building a world without limits, where ambitious businesses of any size can look beyond borders to build their global dream teams. We empower companies with the tools and support to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly - no legal entities required. By simplifying global hiring, we're creating a level playing field where businesses and individuals - (like you) - can compete, grow, and succeed, regardless of your geography. We believe talent knows no borders, and we've built the platform that proves it. Our world-class EOR, COR and Global Payroll products are helping businesses around the world seize the global hiring opportunity - from sales to fintech, small size to enterprise. We're backed by renowned investors (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our global team. The future is borderless. Let's build it together. About Job As a Rev-Ops Specialist, you will be primarily responsible for managing billing operations, premium collections, and reconciliation of vendor statements across global insurance partners. Your role will ensure financial accuracy in all benefit transactions and support compliance with invoicing timelines, carrier settlements, and internal accounting procedures. You'll work closely with the Finance, Customer Success, and Product teams, along with external brokers and insurers to ensure financial integrity and data consistency across our benefits ecosystem. Skills & Qualification - Bachelor's degree in Finance, Accounting, Business Administration, or a related field. - 2-4 years of experience in billing, insurance operations, vendor reconciliation, or finance operations. - Past experience with a global insurance broker company would be a big plus. - Strong grasp of billing cycles, revenue reconciliation, financial reporting, and insurance accounting. - Proficiency with Excel, billing systems, accounting software, or internal ticketing tools (e.g., Jira, Zendesk). - High attention to detail and ownership of data accuracy and financial integrity. - Process-oriented and proactive mindset with good documentation hygiene. - Excellent communication and problem-solving skills. - Prior experience with global benefits, group insurance, or SaaS-based EOR platforms. - Exposure to microservices environments or working alongside product/engineering teams. - Familiarity with local regulations around employee insurance (any region). - Responsibilities - Generate, validate, and maintain accurate monthly premium invoices for employee and employer contributions. - Own and manage mid-cycle billing adjustments, prorated charges, credits, and refunds. - Perform reconciliation between internal billing systems and insurer/carrier/vendor invoices. - Investigate and resolve discrepancies in billed vs. received amounts and coordinate timely settlements. - Support Finance team with reporting for collections, revenue recognition, and audit readiness. - Ensure billing documentation and transaction trails are audit-compliant and well-structured. - Partner with brokers and insurers to validate premium changes tied to enrolment updates. - Collaborate with Customer Success to resolve client billing queries or disputes. - Liaise with Finance, Brokers, and Carriers to ensure consistent communication and financial reconciliation. - Maintain clear documentation of billing workflows, controls, and updates.