Technology Support III

7 days ago

Mumbai India JPMorganChase Full time

Job Description Job Description Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job Responsibilities - Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm - Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability - Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools - Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders - Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required Qualifications, Capabilities And Skills - 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services - Knowledge of front office trading applications and Databases - Experience in Incident and Problem management - Strong communication skills to translate technical language into meaningful business impact statements - Working knowledge in one or more general purpose programming languages (Unix Shell, Python) and an interest in learning other coding languages and skills as needed - Have an understanding of the Agile methodology - Have ability to work collaboratively in teams and develop meaningful relationships to achieve common goals - Demonstrates knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud - Experience in observability and monitoring tools and techniques - Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred Qualifications, Capabilities And Skills - Experience with one or more general purpose programming languages and/or automation scripting - Working understanding of public cloud

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