Support Engineer Iii

This position is posted by Jobgether on behalf of a partner company We are currently looking for a Support Engineer III in India We are seeking a highly skilled and experienced Support Engineer III to serve as a senior technical authority for complex enterprise applications This role focuses on troubleshooting and resolving deep-level issues in Conversational AI platforms and SaaS cloud infrastructure You will work closely with global cross-functional teams mentoring junior engineers coordinating with product and R D teams and driving systemic improvements in support processes This position is ideal for someone who thrives in fast-paced high-pressure environments enjoys problem-solving at scale and is eager to make a direct impact on customer success and platform reliability Accountabilities Act as the senior technical focal point for customer issues owning and resolving cases within defined SLAs Analyze troubleshoot and provide solutions for complex issues across SaaS cloud infrastructure web technologies APIs and backend systems Collaborate with Product R D and business teams to communicate and resolve critical technical challenges Mentor and guide global team members to elevate overall team performance and technical expertise Identify recurring problems and propose improvements to tools processes and workflows Participate in on-call rotations supporting high-severity incidents and production environments Document technical solutions workflows and resolutions to maintain knowledge and best practices Requirements 5-7 years of relevant technical support experience in SaaS cloud platforms Proficiency in SQL Java JavaScript HTML and object-oriented programming concepts Strong knowledge of APIs SDKs mobile environments iOS Android web protocols and backend systems Experience analyzing troubleshooting and resolving deep technical issues Excellent verbal and written communication skills in English for interfacing with enterprise customers Ability to work US hours 5 PM - 3 AM IST and handle on-call duties for critical issues Resilience in high-pressure situations with strong service orientation and interpersonal skills Bachelor s degree in Information Science IT Computer Science Engineering or Mathematics is preferred Familiarity with monitoring and logging tools Grafana Kibana Splunk Graphite and security authorization principles Benefits Personal time off 15 days including casual and care days Comprehensive medical insurance covering employee spouse children and parents in-laws Group personal accident and term life coverage 3x gross salary Employee Stock Purchase Program ESPP with discounted shares Learning and development stipends to support career growth Volunteering days to contribute to social impact initiatives Opportunity to work with a globally distributed diverse and high-performing team Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching When you apply your profile undergoes an AI-powered screening designed to identify top talent efficiently and fairly Our AI evaluates your CV and LinkedIn profile thoroughly analyzing your skills experience and achievements It compares your profile to the role s core requirements and past success factors to determine your match score Based on this analysis the three candidates with the highest match are automatically shortlisted When needed our human team may perform an additional manual review to ensure no strong profile is missed The process is transparent skills-based and free of bias focusing solely on your fit for the role Once the shortlist is completed it is shared directly with the company that owns the job opening The final decision and next steps such as interviews or additional assessments are determined by their internal hiring team Thank you for your interest LI-CL1