Technology Support III

15 hours ago

Mumbai, Maharashtra, India JPMorganChase Full time ₹ 15,00,000 - ₹ 30,00,000 per year
Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Knowledge of front office trading applications and Databases 
  • Experience in Incident and Problem management
  • Strong communication skills to translate technical language into meaningful business impact statements
  • Working knowledge in one or more general purpose programming languages (Unix Shell, Python) and an interest in learning other coding languages and skills as needed
  • Have an understanding of the Agile methodology
  • Have ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Demonstrates knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques

  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities and skills

  • Experience with one or more general purpose programming languages and/or automation scripting
  • Working understanding of public cloud 

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