Customer Service Trainer

1 day ago


Howrah, India Fusion CX Full time

Job Description

Job description

- Conduct end-to-end training programs for new and existing Customer Service CSRs.
- Deliver classroom and blended training sessions that enhance learner capabilities and add value to their business areas.
- Conduct refresher sessions to improve and maintain the core skills of CSRs on the operations floor.
- Prepare and design engaging training materials.
- Generate and analyze training reports to assess effectiveness and identify areas for improvement as a Customer Service Trainer.
- Train new CSRs in customer service skills, process knowledge, and product knowledge through core training sessions.
- Respond to and resolve issues arising from interactions with operations teams.
- Conduct regular meetings with different Lines of Business (LOBs) to ensure open communication and develop action plans to address issues or concerns.
- Provide floor support as required by the process to ensure smooth operations.
- Coordinate with various LOBs to prepare for Training Needs Analysis (TNA).
- Provide feedback and conduct sessions as per the requirements.
- Manage Business Quality Metrics (BQM) and ensure compliance during the nesting period.


  • Executive Trainer

    19 hours ago


    Howrah, India Seven Skies Food and Beverages Private Limited Full time

    **Working knowledge of Window-based software.**: - **Advance oral & written communication skills.**: - **Excellent time-management, analytical and problem-solving skills.**: - **Experience working in Customer Service related field or call center environment.**: - **Identify key areas for development.**: - **Ensure effective and on-going, on-the-job...


  • Howrah, West Bengal, India Fusion CX Full time

    Job DescriptionJob description- Conduct comprehensive training programs from start to finish for new and existing CSRs.- Deliver engaging classroom and blended training sessions that add value to learners.- Conduct refresher training sessions to enhance the CORE skills of the Customer Service CSRs on the operations floor.- Design and prepare training...


  • Howrah, West Bengal, India Fusion CX Full time

    Job DescriptionKey Responsibilities of the Customer Service Executive in the Howrah team:- Handle inbound calls from customers, assisting with their inquiries and providing solutions.- Address customer concerns and queries related to products, orders, and services offered by the eCommerce platform.- Maintain high levels of customer satisfaction through...


  • Howrah, West Bengal, India Fusion CX Full time

    Job DescriptionRole responsibilities Customer Service Associates in Howrah- Manage Voice Support to customers.- Should have a High level of attention to detail and accuracy.- Job Requirements:Preferred candidate profile for Customer Service Associate role in Howrah- Bachelor s degree- Excellent English communication skills.- Must be willing to work the night...


  • Howrah, West Bengal, India Lineup Manpower Solutions Private Limited Full time

    Job DescriptionMohindra insurance Brokers ltdDesignation-Customer Service Manager (Operation)CTC-upto 3lpaKey Responsibilities- Policy Management:- Processing new policies, renewals, endorsements, and cancellations, ensuring accuracy and adherence to company procedures.- Claims Handling:- Managing the claims process from notification to resolution, including...


  • Howrah, India Lineup Manpower Solutions Private Limited Full time

    Job Description Mohindra insurance Brokers ltd Designation-Customer Service Manager (Operation) CTC-upto 3lpa Key Responsibilities - Policy Management: - Processing new policies, renewals, endorsements, and cancellations, ensuring accuracy and adherence to company procedures. - Claims Handling: - Managing the claims process from notification to...


  • Howrah, India Fusion CX Full time

    Job Description Role responsibilities Customer Service Associates in Howrah - Manage Voice Support to customers. - Should have a High level of attention to detail and accuracy. - Job Requirements: Preferred candidate profile for Customer Service Associate role in Howrah - Bachelor s degree - Excellent English communication skills. - Must be willing to...


  • Howrah, West Bengal, India Tata Capital Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About The Role Key Deliverables: Lead Generation- Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market.Customer Relationship Management- End to end customer relationship management including explaining product offerings and resolving sales queries.- Cross-selling product offerings to customers.- Educates...

  • Service Advisor

    4 days ago


    Howrah, India VELOCITY HONDA Full time

    Greet customers when they arrive at the parts and service - Consult with mechanics about necessary repairs and possible alternatives to expensive work - Answer questions about service outcome (after consulting with mechanic if necessary) - Advise customers about warranty protections and potential cost savings - Help customers decide between trading in a car...

  • Service Advisor

    2 weeks ago


    Howrah, West Bengal, India SHRI SIRISHA AUTO PVT. LTD Full time ₹ 80,000 - ₹ 1,20,000 per year

    Greet and assist customers as they arrive at the service center.provide clear and detailed explanations of the required repairs, Services and costs to customers.Job Types: Full-time, PermanentPay: ₹8, ₹10,000.00 per monthBenefits:Health insuranceProvident FundApplication Question(s):We need the candidate located nearby Balitikuri, HowrahWork Location: In...