Customer Service Manager

3 weeks ago


Howrah, India Lineup Manpower Solutions Private Limited Full time

Job Description

Mohindra insurance Brokers ltd

Designation-Customer Service Manager (Operation)

CTC-upto 3lpa

Key Responsibilities

- Policy Management:
- Processing new policies, renewals, endorsements, and cancellations, ensuring accuracy and adherence to company procedures.
- Claims Handling:
- Managing the claims process from notification to resolution, including investigating claims and coordinating with adjusters and other stakeholders.
- Customer Service:
- Responding to customer inquiries, providing information on policy matters, and resolving complaints promptly.
- Risk Assessment:
- Analyzing risk profiles to recommend appropriate insurance coverages and contributing to business development initiatives.
- Compliance and Reporting:
- Ensuring adherence to regulatory requirements and internal company policies, and preparing reports for senior management.
- Process Improvement:
- Identifying and contributing to process improvement initiatives to enhance efficiency and accuracy within the operations.
- Stakeholder Coordination:
- Collaborating with various internal departments, such as underwriting, finance, and client support, as well as external partners.

Required Skills and Qualifications

- Education:
- Bachelor's degree in Business, Finance, or a related field is often required.



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