Customer Service Associate

4 weeks ago


Howrah, West Bengal, India Fusion CX Full time
Job Description

Key Responsibilities of the Customer Service Executive in the Howrah team:

- Handle inbound calls from customers, assisting with their inquiries and providing solutions.
- Address customer concerns and queries related to products, orders, and services offered by the eCommerce platform.
- Maintain high levels of customer satisfaction through clear, efficient, and empathetic communication.
- Ensure accurate data entry and timely follow-up on customer requests.
- Adhere to company policies, guidelines, and quality standards.

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