Cafe Supervisor

About Us Xpanse Coffee is a dynamic and innovative coffee brand born in Goa being bought up in India committed to revolutionizing the way India experiences coffee We bridge the gap between premium quality and affordability offering a range of beverages tailored to modern fast-paced lifestyles With a focus on convenience technology and sustainability Xpanse Coffee caters to young professionals students and coffee enthusiasts who value exceptional taste and seamless service Our mission is to make high-quality coffee accessible to everyone be it through our thoughtfully designed stores robust delivery network or cutting-edge technology platforms Key Responsibilities 1 Operational Management Supervise daily cafe operations ensuring adherence to company standards Oversee the preparation and presentation of beverages and food items Ensure the cafe is well-stocked clean and compliant with health and safety regulations Manage opening and closing procedures 2 Staff Supervision Training Lead motivate and manage a team of baristas and support staff Provide ongoing training in barista skills customer service and product knowledge Schedule shifts and manage staff performance to meet operational needs Conduct regular team meetings to discuss goals feedback and updates 3 Customer Service Deliver outstanding customer service addressing guest concerns and ensuring a positive experience Foster a welcoming and friendly atmosphere building relationships with regular customers Handle customer complaints and resolve issues promptly 4 Financial Management Assist in managing the cafe s budget including labor costs inventory and supplies Monitor sales analyse trends and implement strategies to increase revenue Conduct daily cash handling reconcile receipts and prepare financial reports 5 Product Development Quality Control Collaborate with the Cafe Manager to create and refine menu offerings including specialty coffee drinks Ensure consistency and quality in all beverages and food items served Stay informed about industry trends and implement new ideas to enhance the cafe s offerings 6 Health Safety Compliance Maintain high standards of cleanliness and organisation in the cafe Ensure compliance with all health and safety regulations including food safety laws Conduct regular inspections and address any issues promptly Job Type Full-time Pay 17 000 00 - 20 000 00 per month Work Location In person