International Voice US Banking Process

3 weeks ago

Bengaluru, India Izee Manpower Full time

Job Description

- Provide voice-based customer support for a leading US banking client
- Handle inbound queries with professionalism and a customer-first approach
- Ensure prompt issue resolution while maintaining high service standards
- Communicate fluently and effectively with international customers
- Work in night/rotational shifts as per business requirements
- Maintain accurate documentation of customer interactions
- Meet performance KPIs including quality, productivity, and CSAT
- Adhere to all compliance, data security, and process guidelines

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