Sr. Outsourcing Delivery Analyst

About the Role Grade Level for internal use 08The Team ClearPar is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary par loan markets Through a unique combination of experienced personnel and electronic processing hardware and software ClearPar has built a single platform system to address market demands for efficient settlement of par loan closings The Impact The successful candidate will form a key part of the Loan Settlement Platform responsible for maintaining the smooth running of the day-to-day operations of Syndicated Loan Market offering as well as supporting the questions and requests of our internal and external clients What s in it for you This is an exciting opportunity for someone with an analytical approach who thrives in a fast environment and has an interest in financial markets In this role you ll have an opportunity to improve the settlement process by providing support to the Loan Settlement team and work with clients to identify solutions within the ClearPar product In this role you will gain exposure to an exciting financial market and interact on a daily basis with clients of varying levels of seniority This is an exciting opportunity to learn about finance banking and high-technology Responsibilities Responsible for user and trade account setup maintenance Creation and maintenance of entity identifiers Analysis of client administrative details and tax forms The Role will continuously evolve depending on the candidates competencies to ensure challenge and growth You will be empowered to the extent of your capacities Work with a global team of Client Services Analysts responsible for front-line client services on various Loans platforms Pro-actively escalate issues and work with peers and management on a resolution Must consistently adhere to all internal procedures Be pro-active in identifying problems and either resolving or escalating them Capture and channel user feedback to the management team to facilitate the continuous improvement of our products and services Projects as requested by team leader Ad hoc duties and requests as required by the business What We re Looking For Ability to think laterally and analyze and question processes Proficient in MS office Team player Ability to identify and escalate issues or concerns Excellent prioritization skills a requirement Eager to learn with strong analytical and problem-solving abilities Great organizational skills are a requirement Must be able handle stressful customer situations with patience and poise Proficient PC skills especially in Microsoft Word and Excel Demonstrated knowledge and experience in working with internet-based applications Ability to review processes and suggest improvements Possess excellent interpersonal communication skills and a professional telephone manner for a global team and client base Ability to converse with differing levels of seniority both internally and externally About S P Global Market IntelligenceAt S P Global Market Intelligence a division of S P Global we understand the importance of accurate deep and insightful information Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence and make decisions with conviction For more information visit What s In It For YouOur Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligence xc2 xae pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery PartnershipAt S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Diversity Equity and Inclusion at S P Global At S P Global we believe diversity fuels creative insights equity unlocks opportunity and inclusion drives growth and innovation - Powering Global Markets Our commitment centers on our global workforce ensuring that our people are empowered to bring their whole selves to work It doesn t stop there we strive to better reflect and serve the communities in which we live and work and advocate for greater opportunity for all Equal Opportunity EmployerS P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law 20 - Professional EEO-2 Job Categories-United States of America OPRTON203 - Entry Professional EEO Job Group Job ID 305187 Posted On 2024-08-13 Location Gurgaon Haryana India