Training Manager-CREDIT CARD-Direct Channels

2 weeks ago

Mumbai India Kotak Mahindra Bank Limited Full time

Job Description Role-Training Manager Grade- M2/M3 Experience- Min 2 years experience in similar roles & good understanding of SALES Job Responsibilities - Manage learning & development objectives of credit-card business, mostly D0/OFR + On roll employees - Identification of training needs and development of modules-classroom, web & mobile-based, in consultation with sales, product & training content team - Build monthly/quarterly training calendar and keep updating training content as per dynamic business needs - Prepare budget for training programs and perform administrative tasks such as costs, scheduling classes, setting up systems, equipment and coordinate for enrolments - Conduct training programs and ensure improvement in sales metrics like leads drop at various stages of sales funnel, accounts v/s logins ratio, reducing RCU & mis-selling cases etc, card activation & RTO management - Ensure right selling behaviour, sales ethics and practices are embedded through the training imparted in line with company standards and regulations. - Prepare weekly MISes & dashboards on training programs - oversee employee attendance, performance, KRA/SOP and keep updating business regularly - Regular update to the sales teams in terms of what competition is offering, how to manage objections, rejections, & planning career growth - Ensure 100% course completion on SMILE & KLAPP and share weekly reports with business - Travel to field and other business locations regularly Behavioral Traits - Good relationship management, influencing & communication skills - Should have good analytical skills, ability to work in a collaborative manner and do what it takes to get the job done

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